RCC Eligibility Specialist - Case Manager

Indiana Division of Family Resources; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services in Marion, IN is seeking an Eligibility Specialist to process applications and maintain case information in the State eligibility system. You will handle inbound calls from Medicaid, SNAP, and TANF applicants and recipients, ensuring timely resolution of client service issues in accordance with FSSA policies.

The role requires basic education and strong attention to detail, with on-site work Monday–Friday 8:00 AM–4:30 PM and a 40-hour week.

Qualifications

• High School Diploma or GED required; some college preferred.
• Indiana Eligibility experience strongly preferred.
• Strong critical thinking and problem-solving skills.
• Accurate data entry and typing at least 40 keystrokes per minute.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to work in a fast-paced, deadline-driven office environment.
• Ability to work independently or as part of a team.

Responsibilities

• Evaluate information submitted by customers to determine initial or continuing eligibility.
• Verify customer information via system interfaces and exchanges.
• Assist in answering inbound calls from customers.
• Attend trainings and stay up-to-date with programs and systems.
• Clarify eligibility information with customers when needed.
• Maintain positive, professional communications with contacts.
• Educate customers on basic program services and eligibility requirements.

Skills

Critical thinking

Problem solving

Attention to detail

Interpersonal skills

Communication

Teamwork

Data entry

Education

High School Diploma or GED

Some college

Job description

Overview

THIS POSITION IS LOCATED ON-SITE IN MARION, IN (GRANT COUNTY).

The Eligibility Specialist is responsible for processing applications and completing case maintenance activities such as changes to cases in the State eligibility system and ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures. Additionally, the Eligibility Specialist is responsible for handling inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including: IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
• Checks various system interfaces and exchanges to verify Customer information.
• Assist in answering all in-coming phone calls from customers.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
• May educate customers on basic program services and eligibility requirements.
• Meet Quality Assurance (QA) and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
• Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.
• Meets all performance requirements associated with eligibility processes.
• Performs other duties as may be assigned by management.

Qualifications

• High School Diploma, GED or equivalent certification required. Some college preferred.
• Experience with social services preferred; Indiana Eligibility experience strongly preferred.
• Strong critical thinking and problem-solving skills.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understands implications or work and makes recommendations for solutions.
• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
• Strong interpersonal skills.
• Ability to build positive relationships among customer and state eligibility consultants.
• Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently.
• Must be able to remain in a stationary position for an extended period of time.
• Work is constantly performed in an office environment. You will be provided an extensive training program to give you the skills to be successful in this role.The position starts at $18/hr. This role offers paid time off, benefits, and a 40-hour work week of Monday-Friday 8:00 AM - 4:30 PM local time, with a 30-minute lunch.

Physical Requirements

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.