Rapid-Response 911 Dispatcher

City of Loveland; Loveland (CO); On-site; USD 38,536 - 54,885; Full time

Job summary

The City of Loveland is seeking a 911 Communications Specialist to provide emergency and non-emergency radio communication, dispatch services, and CAD data for multiple agencies. You will handle calls, prioritize responses, and monitor units to ensure safety and efficiency.

This role requires a high school diploma or GED, and one year of public safety dispatching is preferred. You will work in a fast-paced, 24-hour operation with overtime and a comprehensive training program.

Qualifications

• High School Diploma or GED required.
• One year of public safety dispatching preferred.
• Ability to operate radio and online CAD/telecommunications systems under stressful emergency situations.
• Knowledge of CAD and NCIC/CCIC procedures.

Responsibilities

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions.
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintain accurate logs in CAD as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects and other administrative assignments as required.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24-hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.

Skills

Public safety dispatching experience

CAD system operation

Radio/telephone communications

Multitasking under stress

Typing skills

Education

High School Diploma or GED

Tools

CAD computer system

CCIC/NCIC familiarity

VIPER telephone system

Job description

The City of Loveland is seeking a 911 Communications Specialist to provide emergency and non-emergency radio communication, dispatch services, and CAD data for multiple agencies. You will handle calls, prioritize responses, and monitor units to ensure safety and efficiency.

This role requires a high school diploma or GED, and one year of public safety dispatching is preferred. You will work in a fast-paced, 24-hour operation with overtime and a comprehensive training program.