Rapid Re-Housing Case Manager

Shelter House; Chantilly (VA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with 4% employer match

Paid Holidays and Birthday Off

Job summary

Shelter House in Chantilly, VA is hiring a Rapid Re-Housing Case Manager (FT) to support survivors of domestic and sexual violence and homelessness. You will assess needs, coordinate housing resources, and provide wraparound services to promote housing stability and safety.

The role requires 1+ year of human services experience, strong communication, and a commitment to trauma-informed, client-centered care. Office-based with mobile advocacy in the community and flexible hours when needed.

Qualifications

• Bachelor’s degree in social work or related field or commensurate experience.
• 1+ years of human services or direct services experience.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and meet deadlines.
• Valid Driver’s License and reliable transportation.

Responsibilities

• Collaborate with clients to evaluate safety and housing needs and set goals.
• Maintain a caseload of 12–18 clients with trauma-informed services.
• Provide mobile advocacy by meeting clients in the community.
• Develop individualized safety plans and educate about domestic violence dynamics.
• Identify resources to increase safety and housing stability.
• Assist with protective orders and court accompaniment as needed.
• Coordinate monthly rental assistance and track payments.
• Document communications in case notes and keep files updated.
• Partner with providers to deliver wraparound services and trainings.

Skills

Communication skills

Case management

Trauma-informed care

Client engagement

Time management

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Job description

Title: Rapid Re-Housing Case Manager (FT)

Level: Case Manager

Department: Domestic Violence Supportive Housing

Reports to: Senior Case Manager, DVSH

Salary Range: $52K-$56K

Location: Chantilly, VA

FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grew to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Domestic Violence Rapid Rehousing Case Manager is a vital team member of the Domestic Violence and Supportive Housing (DVSH) program at Shelter House. The case manager supports survivors of domestic and sexual violence, stalking, and/or human trafficking who are experiencing homelessness as a result of fleeing abuse. This position is responsible for providing direct services by collaborating with survivors to identify and assess needs, facilitate connections to appropriate resources, and support survivors in increasing their safety and housing stability. The case manager uses their knowledge of housing opportunities and services in the community to assist survivors in obtaining and maintaining permanent, safe housing. In addition to support with housing identification, wraparound case management is utilized to provide families with connections to resources to address a variety of other needs such as legal, medical, and financial assistance. Case management services are provided in a client-centered manner driven by the survivor’s self-identified goals and with respect for self-determination.

How you will contribute:

• Collaborate with clients to evaluate safety and social needs, housing history and barriers, financial management and budgeting, and develop and achieve individualized goals
• Maintain a caseload of between 12-18 clients at a time, providing client-centered, trauma-informed services
• Provide mobile advocacy services by regularly meeting with clients in a safe location in the community
• Engage with clients to create individualized safety plans and educate clients on the dynamics of domestic violence
• Identify resources to help clients increase their levels of physical and emotional safety
• Assist clients in filing for protective orders and support clients with court accompaniment
• Collaborate with clients to develop sustainable budgets and facilitate connections to financial literacy programs
• Utilize the housing-first model to develop focused and individualized service plans
• Provide housing search assistance to clients by identifying leads, assisting with applications, and attending tours
• Establish relationships with local properties and landlords and advocate on behalf of clients
• Educate clients on tenant rights and responsibilities and housing discrimination law
• Coordinate the provision of monthly rental assistance and track all payments provided
• Document all communication with clients in detailed case notes; ensure client files and data are regularly updated
• Ensure services are implemented in accordance with agency philosophy, best practices, grant requirements, and all applicable federal, state, and local regulations
• Partner with community providers and allied professionals to ensure the delivery of comprehensive, wraparound services
• Participate in regular trainings, staff meetings, and one-on-one supervision meetings with the Senior Case Manager
• Proficiently utilize Microsoft Office software as a part of day-to-day work requirements
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect, and Empowerment
• Perform other duties deemed necessary to support the program and agency

Requirements

Required:

• A bachelor’s degree in social work/human services/related field or commensurate experience
• 1+ years of human services or direct services experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Ability to regularly attend in-person meetings
• Flexibility to work outside of normal business hours when needed (excluding weekends)

Preferred:

• Experience providing services to survivors of domestic violence and/or people experiencing homelessness
• Fluency in a language other than English (ex. Spanish, Dari, Arabic, Vietnamese, Amharic, Mandarin)

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Benefits:

• Medical, Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.