Ramp Supervisor

Piedmont Airlines, Inc.; Town of Colonie (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Ramp Supervisor in the Ground Handling Department to oversee daily ramp operations, ensuring on-time performance and safety standards. The role includes training new hires, distributing materials, and mentoring staff.

The successful candidate will supervise a diverse team, develop schedules, enforce policies, and coordinate with management while providing hands-on support in a dynamic airport environment.

Qualifications

• Outstanding organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Provide oversight and on-the-job training for new hires and recurrent training in ramp functions.
• Create and coordinate schedules and distribute training material/checklists to mentors.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Manage administrative duties and daily/weekly/monthly reports.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict resolution

Communication with management

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Microsoft Office Suite

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.Essential Duties:Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functionsConduct briefing and distribution of training material/checklists to mentorsCreate and coordinate schedulesProvide hands-on assistance to the Training Department along with feedback to direct managersApprove employees for release to duty after completion of training programsCoach and provide career development to the staffCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage a staff of employees with varied dutiesAdministrative duties, including daily/weekly/monthly reportsMaximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problemsSupervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer serviceProvide support when employee absence affects the operationJob Qualifications and Competencies:Outstanding organizational skills and ability to multi-taskAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuiteAbility to work a flexible schedulePreferred Qualifications:Previous airline management experienceCurrent Piedmont employee with a minimum six months of serviceKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsExtensive knowledge of QIK, SabreBachelor’s Degree in Aviation, Business, or related fieldWork Environment:Use of computers and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 poundsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$19.06/HourlyPiedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 27, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.