Ramp Supervisor

Piedmont Airlines, Inc.; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Medical/dental

Job summary

Piedmont Airlines, Inc. seeks a Ramp Supervisor in the Ground Handling Department to oversee training and staffing in Albany. You will manage briefs, schedules, and hands-on support to ensure on-time performance and top-tier customer service, reporting to the General Manager.

The role requires strong organizational skills, conflict-resolution ability, and proficiency with Microsoft Office. Prior airline management experience and knowledge of QIK or Sabre are preferred; shifts include weekends

Qualifications

• Bachelor's degree in aviation, business, or related field is preferred.
• Experience managing ramp/ground handling operations is a plus.
• Knowledge of QIK and Sabre systems desired.
• Proficiency with Microsoft Office Suite required.

Responsibilities

• Provide oversight and on-the-job training for ramp staff and recurrent training for existing employees.
• Conduct briefs and distribute training materials/checklists to mentors.
• Create and coordinate staff schedules.
• Provide hands-on support to Training Department and give feedback to managers.
• Approve employees for release to duty after training completion.
• Coach staff and support career development; enforce policies.

Skills

Organizational skills

Multitasking

Independent worker

Conflict resolution

Microsoft Office

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Microsoft Office

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Essential Duties:

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Provide support when employee absence affects the operation

Job Qualifications and Competencies:

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule

Preferred Qualifications:

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor's Degree in Aviation, Business, or related field

Work Environment:

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes:

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.
• Medical and dental available.

Starting Rate:

$19.06/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

October 27, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline.