Ramp Lead Agent

Swissport; Boston (MA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is hiring a Ramp Lead Agent in Boston to oversee ramp operations, train staff, and ensure adherence to customer and FAA guidelines. You will read load sheets, supervise loading/unloading, and manage baggage make-up while maintaining safety and professionalism.

The role requires at least 1 year of ramp experience, strong English communication, and the ability to work in varying shifts and weather conditions.

Qualifications

• At least 1 year of experience in ramp/ground handling or related field.
• Strong leadership and supervisory capabilities.
• Excellent communication skills in English, both written and verbal.
• Valid driver’s license required.
• Ability to work in varying weather and shift patterns (including nights and weekends).

Responsibilities

• Load/unload processes per customer/Swissport/FAA guidelines.
• Ensure safety and integrity of assets during operations.
• Maintain professional image and staff discipline.
• Lead ramp agents and supervise daily operations.
• Manage baggage make-up according to airline specs.
• Oversee all activities performed by the team.

Skills

Lead experience

English proficiency

Driver’s license

Communication skills

Ability to lift heavy objects

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Ramp Lead Agent leads and directs the work of employees involved in the operation, providing training and instruction to ensure quality work is performed. Read and interpret load sheets and load/unload A/C per customer instructions. Capable of operating all equipment as well as performing some staff duties. Working manager of a group of ramp agents and shall assist them in performing duties.

The expected pay rate is $23.80/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Load/unload processes per customer/Swissport/FAA guidelines.
• Ensure Safety and Integrity of Customer and Swissport assets during operations.
• Ensure image and professionalism are displayed at all times by staff.
• Maintain a disciplined work environment per company rules and regulations.
• Manage baggage make up process according to airline specifications.
• Lead all agents performing all stated above.

Your profile

• Good command of the English language both verbal and written
• Should possess some lead experience.
• Valid driver's license.
• Good communication skills.
• Minimum 1 year experience in the field.
• Must be able to work in inclement weather.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays).
• Excellent Health & Safety awareness.
• Lift heavy objects that could reach 70 pounds (32 kilograms).

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!