Ralph Lauren PT Brand Ambasador

Ralph Lauren; Vero Beach (FL); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Ralph Lauren in Florida is seeking Brand Ambassadors who deliver a personalized shopping experience and serve as the entry point for future leadership roles. You'll be a team player focused on customer satisfaction, fashion knowledge, and using store resources to drive sales.

The role emphasizes excellent customer service, collaboration with teammates, and adherence to brand standards, with opportunities for growth within the company.

Competenze

• Retail experience in a high-volume or high-profile environment is preferred.
• Ability to communicate effectively with customers and coworkers.
• Willingness to operate in a retail setting including stock/dressing areas and POS.
• Strong interpersonal skills and a customer-first mindset.
• Flexibility to work varied shifts including weekends and holidays.
• Ability to build positive working relationships with teammates and customers.

Mansioni

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and meet or exceed KPI expectations.
• Support achievement of monthly and quarterly sales plans with team collaboration.
• Engage customers to connect using Polo Connect program and brand resources.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, resources, and offerings available.
• Assist in fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and visual presentation.
• Support floor sets and replenishment and keep stock organized.
• Participate in company trainings on compliance, products, and initiatives.
• Balance tasks while prioritizing the Ralph Lauren experience for customers.
• Provide feedback to Management on product opportunities and customer needs.
• Maintain store visual standards following company guidelines.
• Contribute to a positive, professional, inclusive team environment.

Conoscenze

Customer service

Communication

Teamwork

Sales-driven

Descrizione del lavoro

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

• 1. Provides excellent customer service, ensuring there is always a customer first mindset.
• 2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key toolsand resources to effectively drive performance.
• 3. Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standardsof excellence across all touchpoints of the brands policies and procedures.
• 4. Connect customers utilizing our Polo Connect program.
• 5. Demonstrates passion and knowledge of fashion and styling.
• 6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• 7. Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• 8. Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilitiesas required.
• 9. Support operational activities such as floor sets, replenishment (ISOS), etc.
• 10. Participates in individual company trainings included but not limited to compliance, product, process, talent development andcompany initiatives.
• 11. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• 12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
• 13. Maintains store visual standards and using visual techniques and company guidelines..
• 14. Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Experience, Skills & Knowledge

• 1. Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• 2. Ability to effectively communicate with customers and store personnel.
• 3. Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• 4. Ability to operate the register, stand, move and walk for multiple hours.
• 5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• 6. Ability to build and maintain positive working relationships with customers, management, and co-workers.