Ralph Lauren Associate Manager

Ralph Lauren Corporation; Hanover (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Ralph Lauren Corporation is seeking an Associate Manager to support the General Manager in creating strategic plans and ensuring profitable store operations. This role is a key decision-maker in the absence of the GM, focusing on execution and brand integrity.

You will guide sales teams, develop client relationships, manage inventory, and champion the retailer's approach to new ways of selling. A college degree and retail management experience are preferred; flexibility to work

Qualifications

• College degree or equivalent is a plus.
• Retail management experience in a complex, high-volume or high-profile environment is preferred.
• Ability to communicate effectively with customers and store personnel.

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning for the store.
• Educate the team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned to RL brand expectations.
• Assist in developing store client development strategy and community outreach.
• Execute talent strategy and build a customer-focused team to deliver the store vision.
• Drive recruitment efforts in the store market and engage in talent development conversations.
• Maintain productivity through store processes and inventory control to achieve shrink goals.
• Champion use of new selling technologies and methods to drive results.
• Ensure compliance with company policies and procedures.
• Provide feedback to leadership on high-profit potential and market trends.

Skills

Retail Management

Customer service

Communication

Team leadership

Inventory control

Cash handling

Flexible schedule

Time management

People skills

Education

College Degree or equivalent a plus

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As the Associate Manager, you support the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business. Associate Managers are key decision makers in the absence of the General Manager, in addition to owning their duty of responsibility. Success is achieved through operational excellence, optimizing talent and new ways of selling, while ensuring the highest level of brand integrity standards.

Essential Duties & Responsibilities

• Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location
• Understand and educate your team on sales and profit performance tools and resources
• Create a consistent customer experience aligned to RL brand expectations by supporting the store vision
• Assist in the creation of the store client development strategy and lead community outreach in your market
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision
• Drive networking and recruitment activities in your store market
• Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities
• Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
• Uphold all company policies and procedures
• Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market
• Ensure sales floor and all store standards exceed expectations at all times
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Experience, Skills & Knowledge

• College Degree or equivalent a plus
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Business acumen
• Strong planning and prioritization/time management skills