Ralph Lauren Associate Manager

Ralph Lauren; Cypress (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Ralph Lauren in Cypress, TX is seeking an Associate Manager to support the General Manager in strategic planning and the execution of plans to drive a profitable store. You will act as a key decision maker in the GM's absence, focusing on operational excellence, talent optimization, and innovative selling approaches that reinforce the brand's integrity.

The role requires strong leadership, customer-centric service, and the ability to manage store standards, inventory, and local community

Qualifications

• College degree or equivalent preferred.
• Retail management experience in a high-volume or luxury environment is preferred.
• Strong communication and relationship-building skills.
• Ability to lead and develop a team to deliver the store vision.
• Flexible scheduling to meet business needs.

Responsibilities

• Support the General Manager in analyzing business trends and planning.
• Educate the team on sales and profit performance tools.
• Create a consistent customer experience aligned to RL brand.
• Assist in client development strategy and community outreach.
• Lead talent development and recruitment with focus on customers.
• Drive store standards, inventory control, and shrink reduction.
• Promote New Ways of Selling and technology to drive results.
• Uphold all company policies and procedures.
• Provide feedback to leadership on trends and opportunities.
• Ensure sales floor and store standards exceed expectations.

Skills

Retail management

Communication

Team leadership

Customer focus

Time management

Education

College degree

Job description

Position Overview

As the Associate Manager, you support the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business. Associate Managers are key decision makers in the absence of the General Manager, in addition to owning their duty of responsibility. Success is achieved through operational excellence, optimizing talent and new ways of selling, while ensuring the highest level of brand integrity standards.

Essential Duties & Responsibilities

• Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location
• Understand and educate your team on sales and profit performance tools and resources
• Create a consistent customer experience aligned to RL brand expectations by supporting the store vision
• Assist in the creation of the store client development strategy and lead community outreach in your market
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision
• Drive networking and recruitment activities in your store market
• Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities
• Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
• Uphold all company policies and procedures
• Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market
• Ensure sales floor and all store standards exceed expectations at all times
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Experience, Skills & Knowledge

• College Degree or equivalent a plus
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Business acumen
• Strong planning and prioritization/time management skills