Raleigh Auto Process & Performance Manager

JM&A Group; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

JM&A Group is seeking a Process Performance Manager to support one of our Strategic Dealer Partners in the Raleigh, North Carolina market. This role drives performance improvement, coaches dealership teams, and implements best practices to boost customer engagement and operational effectiveness.

The ideal candidate has retail automotive leadership experience, a passion for developing people, and resides in the Raleigh area.

Qualifications

• Minimum 2 years of retail automotive management experience.
• Experience in internet sales, BDC operations, sales management or related leadership roles.
• Strong analytical skills to interpret performance metrics and reports.
• Excellent communication, presentation and relationship-building abilities.
• Ability to coach, mentor and develop dealership personnel.

Responsibilities

• Partner with dealership leadership to identify performance improvements and implement enhancements.
• Provide hands-on, individual and group training within dealership environments.
• Coach and demonstrate live activities including appointment setting, phone handling and email etiquette.
• Analyze operational reports and data to identify trends and opportunities.
• Communicate recommendations and action plans to stakeholders.
• Support adoption of sales, lead management and customer engagement best practices.
• Drive accountability for initiatives and pursue growth objectives.
• Act as a trusted advisor and business partner to dealership teams.

Skills

Retail automotive leadership

Training delivery

Coaching

Analytics

Job description

JM&A Group is seeking a Process Performance Manager to support one of our Strategic Dealer Partners in the Raleigh, North Carolina market. This role drives performance improvement, coaches dealership teams, and implements best practices to boost customer engagement and operational effectiveness.

The ideal candidate has retail automotive leadership experience, a passion for developing people, and resides in the Raleigh area.