Radiology Scheduling Specialist

Atrium Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,

Flexible Spending Accounts

Family benefits like adoption support

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC, is seeking a scheduling specialist for radiology. You will coordinate outpatient MRI scheduling, gather essential patient information, and ensure safety standards are met across multiple facilities and channels.

The role emphasizes accurate documentation, communication with technologists, and adherence to payor requirements, with opportunities for process improvements in a busy radiology environment.

Qualifications

• High School Diploma or GED required.
• Medical terminology in radiology preferred.
• 2 years of customer service experience required.
• Scheduling experience in a medical environment preferred.
• Working knowledge of Microsoft Office preferred.

Responsibilities

• Schedules outpatient radiology procedures via multiple channels.
• Gathers and documents patient information for safety compliance.
• Coordinates imaging procedures to avoid exam conflicts.
• Performs medical necessity checks using codes for payors.
• Communicates exam prep instructions during scheduling.
• Collaborates with technologists on STAT orders and documentation.
• Participates in process improvement initiatives.

Skills

Scheduling procedures

Medical information gathering

Radiology coordination

Payor compliance checks

Patient instruction communication

Team communication

Process improvement

Education

High School Diploma or GED

Medical terminology in radiology

Microsoft Office proficiency

Tools

Online ordering software

Microsoft Office

Job description

• Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool.


• Gathers and documents pertinent patient information to ensure compliance with safety standards.


• Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.


• Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.


• Communicates exam preparation instructions at the time of scheduling.


• Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.


• Participates in process improvement initiatives as needed.

Department

05500 GCMG CNSA: Charlotte - Radiology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Schedule MRI for internal referrals

Pay Range

$20.80 - $31.20

Essential Functions

• Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool.


• Gathers and documents pertinent patient information to ensure compliance with safety standards.


• Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.


• Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.


• Communicates exam preparation instructions at the time of scheduling.


• Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.


• Participates in process improvement initiatives as needed.

Physical Requirements

Ability to sit or stand for long periods of time using a telephone headset and a computer. Work in safe manner. Ability to work as part of a team, flexible, and work at a fast pace.

Education, Experience And Certifications

High School Diploma or GED required. Medical terminology specific to radiology preferred. 2 years of customer service experience required; previous scheduling experience in a medical environment preferred. Working knowledge and experience with Microsoft Office products preferred.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such as shift, on call, and more based on a teammate's job


• Incentive pay for select positions


• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs


• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability


• Flexible Spending Accounts for eligible health care and dependent care expenses


• Family benefits such as adoption assistance and paid parental leave


• Defined contribution retirement plans with employer match and other financial wellness programs


• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams. Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities. Communicates exam preparation and procedure information to patients or ordering physician offices. Communicates exam protocol to physicians and office staff. Gathers and documents pertinent patient information to ensure compliance with safety standards. Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided.