Radiology Scheduling Senior Specialist

The University of Kansas Health System; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The University of Kansas Health System is seeking a Radiology Scheduling Senior Specialist for Days – Full Time Remote. This role trains peers, mentors new hires, and oversees complex scheduling across clinics and radiology services.

You will coordinate lab tests, imaging, and procedures while maintaining service levels and efficient staffing. Applicants should be fluent in English, proficient in EPIC EMR and Beacon modules, and dedicated to delivering high-quality patient scheduling support

Formación

• High School Diploma or GED required.
• 3+ years in healthcare scheduling or related role.
• Expertise with EPIC EMR and MyChart messaging system.
• College coursework toward degree preferred.

Responsabilidades

• Maintain expert knowledge of scheduling guidelines, registration, pre-certification, and billing basics.
• Lead with role models and uphold system values.
• Ensure accurate scheduling, rescheduling, and cancellations for clinics, telehealth, and radiology-related procedures.
• Act as escalation point for the most complex scheduling.
• Manage workload from appointment request queues and coordinate with providers and clinical teams.
• Verify physician orders against scheduled appointments for accuracy.
• Coordinate cyclical scheduling for labs, radiology imaging, and procedures.
• Build strong provider and team relationships and advocate for patient needs.
• Communicate financial concerns with the Financial Advisor and assist with patient billing questions.
• Register patients pre-visit or on arrival; verify demographics, insurance, and referrals.
• Check out patients post-visit and help with MyChart setup or after-visit summaries.
• Monitor Inbasket and voicemails for scheduling requests and updates.
• Provide timely, accurate information to patients about prep and exam notes.
• Train lower-level staff and mentor new team members as needed.
• Monitor scheduling volume and staffing to meet service levels.
• Audit productivity and provide performance feedback to supervisors.
• Support Epic updates and implementation of new modules.

Conocimientos

Fluent English

Customer service

Leadership

Communication skills

Educación

High School Diploma or GED

College coursework towards an Associate's or Bachelor's Degree

Herramientas

EPIC EMR/MyChart

Beacon Scheduling

Microsoft Excel

Microsoft Word

Outlook

Teams

Descripción del empleo

Position Title Radiology Scheduling Senior Specialist Days - Full Time Remote

Position Summary / Career Interest: The Patient Scheduling Senior Specialist is responsible for providing daily support to the scheduling team, utilizing their expert knowledge of scheduling workflows to train, coach, and be a resource to peers. The Patient Scheduling Lead will complete competency assessments for new hires as well as outline any additional training needed. This lead role monitors volume throughout the day and assigns staff accordingly to various scheduling duties. They assist the Supervisor with measuring staff productivity and adherence to quality assurance measures. This role requires comprehensive knowledge of all job functions and provides coaching to staff as needed. The Patient Scheduling Senior Specialist supports the staffing plan, functioning as a scheduling associate/specialist as needed while modeling the highest level of customer service. This role also covers leadership responsibilities in the absence of the Supervisor.

Responsibilities and Essential Job Functions

• Maintains expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures.
• Maintains expert knowledge of order entry and scanning capabilities as needed.
• Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values.
• Responsible for accurate scheduling/re-scheduling/cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as(chemotherapy and/or radiation therapy), surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers and specialties.
• This level of the Patient Scheduling family is an escalation point for the most complex scheduling.
• Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards keeping close communication with the providers and clinical team members to verify any change requests and ensure continuity of care.
• Verifies referring physician orders against scheduled appointments for accuracy.
• Responsible to coordinate scheduling of multiple/cyclical (e.g. laboratory tests, radiologic imaging, and procedures . . . .) at correct intervals to clinic and treatment appointments.
• This position is an escalation point for the most complex scheduling.
• Builds and supports trusting relationships with provider and clinical team to providing holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
• Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments /treatments/procedures scheduled.
• Direct patients to call insurance provider for copay or benefits information or transfer callers to Financial Advisor for specific payment inquiries, including self pay plans.
• Responsible for registration of patient (prior to visit and/or upon arrival); including entering/updating demographics, insurance verification, document scanning, and processing of referrals.
• Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up.
• Manages department Scheduling Inbasket and voicemails.
• Engages with patients in a in a timely manner; provides complete and accurate information to the patient regarding prep and other exam related notes.
• Provides courteous and timely response to scheduling requests via electronic patient communication/ interactions including MyChart messages and Artera text messaging platform.
• Schedules referral appointments for external offices, faxes/sends necessary referral and medical records to referred physician office utilizing specialty software modules such as Beacon, . . .
• Demonstrates professional communication with patients and all team members.
• Responds to employee and customer complaints in a professional and positive manner at the request or absence of the supervisor.
• Attends and actively participates in staff training or educational activities relating to job role.
• Scheduling lead may train lower level schedulers.
• Demonstrates the initiative to assist others and serve as mentor for new team members as needed.
• Monitors scheduling volume (appointment request workqueues, call volume), assigns staff based on fluctuations and ensures department meets service level goals.
• Serves as an operational resource and supports daily staffing plan needs.
• Audits team member productivity to ensure consistency of service and reviews data with staff.
• Provides ongoing training to team members on clinic-specific workflows using approved materials and interactive hands on exercises.
• Provides performance feedback for team members to Supervisor and Manager.
• And may be involved in any necessary retraining efforts.
• Acknowledged as the Epic Superuser and responsible for supporting implementation updates/modules.
• Assists the Supervisor with all aspects of the scheduling office in the most efficient and timely manner possible, and coordinates the processing of orders and scheduling of a varied number of radiological requests from multiple locations and modalities, including scanning documents into appropriate network drives, and monitoring the operation of equipment to ensure optimal operating conditions.
• Must meet the competencies for this role before being eligible for advancement to next level scheduling role.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
• Skills and duties may vary dependent upon your department or unit.
• Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 3 or more years progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 18 months in a UKHS patient scheduling position.
• Expert in navigating EPIC EMR to include MyChart messaging system as well as use addition scheduling modules (e.g. Beacon Scheduling Orders).
• Proficient in navigating EPIC EMR to include MyChart messaging system.

Preferred Education and Experience

• College coursework completed towards an Associate's or Bachelor's Degree

Required Language Skills

• Fluent English - Ability to read, write, speak and understand English.

Preferred Language Skills

• If bilingual-Documented proof of competencies via language proficiency assessments

Knowledge Requirements

• Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
• High level of customer services skills focusing on problem resolution.
• Ability to maintain patient confidentiality.

Time Type: Full time

Job Requisition ID: R-58367

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.