Radio Dispatcher - Intermittent - Heartland Behavioral Healthcare

State of Ohio; Massillon (OH); On-site; USD 24,000 - 35,000; Part time

Job summary

Behavioral Health - Heartland Behavioral Healthcare in Massillon, OH is seeking a part-time, intermittent Dispatch Specialist. You will transmit radio communications, dispatch staff and equipment, and monitor alarms to support patient and staff safety.

Responsibilities include operating VOIP systems, maintaining movement logs, and greeting visitors while issuing passes. This role offers variable hours and is not unionized.

Qualifications

• Formal education that includes reading, writing & speaking English.

Responsibilities

• Maintain radio communications for HBH personnel, including officers, doctors, nurses and maintenance.
• Dispatch personnel and equipment as events occur and relay information clearly.
• Operate in-house paging system and monitor alarms (fire, pharmacy, weather).
• Handle VOIP traffic and manage incoming calls.
• Maintain logs of staff and patient movements and other activities.

Skills

Dispatch

Education

English reading/writing/speaking

Job description

Organization: Behavioral Health - Heartland Behavioral Healthcare

Agency Contact Name and Information: Megan Trump, [e-mail]

Work Location: 3000 Erie Street South, Massillon, Ohio, 44646, United States

Compensation: $21.48

Schedule: Intermittent - Part Time

Work Hours: Variable/As Needed

Classified Indicator: Unclassified

Union: Exempt from union

Primary Job Skill: Dispatch

Who We Are

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency
• Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well‑being of all employees, including those in recovery. We foster an inclusive, stigma‑free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second‑chance hiring, and recovery‑informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

What You'll Do

• Maintain effective communications by transmitting radio communication for Heartland Behavioral Healthcare (HBH) personnel, including, but not limited to Police Officers, Doctors, Nurses, Safety Officer, Ambulance Driver, and Maintenance.
• Dispatches personnel and equipment as events occur, relays & clarifies information for personnel.
• Operates in-house overhead paging system; monitors all alarms (e.g., fire, pharmacy, weather)
• Operates VOIP equipment: answers & extends all incoming telephone traffic
• Maintains logs & records, both written and computer generated, regarding staff & patient movement as well as own work performed
• Greets/provides directions both in person and on the phone to visitors, visiting dignitaries, delivery personnel, etc.
• Writes & issues visitor passes and tags to patient visitors

Additional Information

This is an hourly position not covered by a bargaining unit (union), with a pay range of #5 on the OCSEA Pay Range Schedule. This position is located within our Heartland Behavioral Healthcare at 3000 Erie Street South, Massillon, OH 44646. Schedule will vary based on operational need: dayshift coverage throughout the week and weekends, vacation coverage, and holidays as needed. Intermittent positions are limited to 1000 working hours in any fiscal year per the union contract.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. Rule 5122-7-21, 'Background check on applicants,' outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at [e-mail] or 614-466-8884.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part‑time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Formal education that includes reading, writing & speaking English. -Or equivalent of Minimum Class Qualification For Employment noted above.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.