RAD Clerk

City of Newark Housing Authority; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

City of Newark Housing Authority is seeking an entry-level clerk to perform routine clerical tasks under immediate supervision in a standard office setting. You will review reports and applications, open and sort mail, file documents, handle basic payroll support and simple arithmetic, answer phones, and assist in preparing reports and distributing office materials.

We value accuracy, customer service, and teamwork; associate degree or two-year college is preferred, with good MS Word/Excel

Qualifications

• Associate's degree or equivalent; two-year college or technical school.
• Minimum of 3 years progressive clerical/administrative experience, preferably in real estate or property management.
• Ability to learn office software and perform routine arithmetic.
• Strong accuracy and attention to detail.

Responsibilities

• Review reports, applications and documents for corrections.
• Open, time stamp, sort, and distribute mail.
• File checks, cash stubs, vouchers, requisitions, or other materials.
• Process accounts payable and accounts receivable according to agency policy.
• Assist in payroll preparation and perform simple arithmetic calculations.
• Answer the telephone and take messages accurately.
• Provide information according to department regulations, in person and over the telephone.
• Assist in locating and compiling data needed for reports.
• Maintain records and files.

Skills

Customer Service

Communication

Responsiveness

Mathematical Skills

Reasoning Ability

Computer Skills

Education

Associate degree

Bachelor’s Degree preferred

Tools

MS Word

MS Excel

Job description

SummaryUnder immediate supervision, performs routine, repetitive clerical work of a varied nature as a beginner at the entrance level of employment which includes a relatively small proportion of difficult tasks; does other related duties as required.Essential Duties and ResponsibilitiesThe below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.Supports in position’s capacity all Authority operating departments.Reviews and checks assigned reports, applications, and other documents for corrections and completeness where uncomplicated determinations are required.Opens, time stamps, sorts, numbers, and distributes mail.Addresses, stamps, and mails envelopes and other mail.Sorts, indexes, and files checks, cash stubs, vouchers, requisitions, or other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.Wraps packages for shipment by mail or express.Operates numbering, time stamping, and dating machines.Assembles and staples materials for distribution.Hand stamps letters, papers, and other documents.Fills in and checks form letters, circulars, and forms as directed.Looks up needed information.Gives information, according to department regulations, in person and over the telephone.Answers the telephone and takes messages accurately.Maintains prepared mailing lists.May assist in requisitioning, storing, and distributing office supplies.May assist in locating and compiling data needed for reports.Compiles and tabulates simple numerical data.May assist in preparing and verifying payrolls and makes simple arithmetic calculations.Operates varied types of office machines and equipment including duplicating and adding machines.When so required, explains details of work to new employees.Maintains records and files.Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.Process accounts payables and accounts receivables according to Newark Housing Authority fiscal policy. Provides supporting data, materials and documentation and helps prepare reports as required.Supports all department activities, works as team member, serves as back-up for other department staff as needed, and performs other duties and responsibilities as assignedCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:Takes initiative to make things happenMaintains positive “can-do” attitude; successfully meets or exceeds goalsDemonstrates dedication to and understanding of the mission of the organizationContributes to a positive team spiritTakes ownership of issues and problems, even when originating in other areasConsistently demonstrates effort to meet and exceed internal/external client expectationsOvercomes obstacles to complete projects/tasks successfullyContinuously improves own performance standards and resultsMakes specific changes in work processes to improve performanceLearns and applies new information quicklyCustomer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:Treats customers with courtesy and concern; responds promptly, professionally and politelyAnticipates what customer wants, and works to provide itInitiates action/response to customer complaint/inquiryResponds in a timely, effective manner, even if just following-upConsiders every customer interaction as importantAlways delivers on customer commitments; measures performanceTranslates customer information to others in the organization with a need to knowEnsures that consultation, products and services delivered address the customer's needs by asking customer for feedbackEffective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. This skill is characterized by the following types of behaviors:Willingly shares informationRecognizes important information and ensures that others that need to know are informed.Clearly and concisely expresses ideas and concepts orally and in writingListens openly and non-judgmentallyExpresses disagreement tactfully and sensitivelySummarizes input, then checks for understandingListens without interruptingUses correct grammar, spelling and punctuationMaintains eye contact when speakingThinks through main ideas that he/she is trying to expressEnsures information is accurate; stops rumors from spreadingResponsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. This skill is characterized by the following types of behaviors:Will not ignore a problem, even if it is not one's direct responsibilityAnticipates and acts to avoid a future problemReacts quickly and positively to customer and co-worker inquiriesPuts the highest priority on accomplishing objectivesDemonstrates flexibility in balancing job responsibilities and the ability to deal with changePuts success of team above own interests and willingly assists others to succeed or complete tasks when neededDemonstrates high-level of adaptability and willingness to help as neededTakes responsibility for one's own actionsEnsures fair share of work is completedAppropriately shares credit for work and ideas with co-workers and subordinatesUnderstands the importance of timeliness and accuracy in the workplaceMaintains a satisfactory attendance record and is consistently punctualFocuses on work-related activities and acts in ways which support mission and goals of the AuthorityLanguage SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical SkillsAbility to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer SkillsTo perform this job successfully, an individual should have good computer skills (MS Word and MS Excel). Must be able to learn other computer programs as required.Other Skills and AbilitiesShould be familiar with basic accounting skills and with help, able to process payments and credits.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Office environment. The noise level in the work environment is moderate.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceAssociate's degree (A.A.) or equivalent from two-year college or technical school (Bachelor’s Degree preferred) and a minimum of 3 years progressive experience as a clerk or administrative assistant in a fast paced environment, preferably in real estate or property management; or an equivalent combination of education and experience.