Quick Service Restaurant Supervisor Cherries Full-Time Overnights $20 - $30/hr

Grandcasinomn; Hinckley (MN); On-site; USD 27,552 - 41,328; Full time

Job summary

Grand Casino Hinckley is seeking a Quick Service Restaurant Supervisor for overnights, responsible for guest satisfaction by guiding a team in producing quality Food & Beverage to Grand Casino standards.

The role requires three years in progressive Food & Beverage operations, two years in supervisory roles, and one year in alcohol service, with Serv-Safe preferred and Alcohol Awareness cert within 2 months of employment.

Qualifications

• Three years progressive Food & Beverage Operations experience
• Two years supervisory/managerial experience
• One year alcohol service including wine service experience
• Serv-Safe certification preferred (required within one year)
• Alcohol awareness certification within 2 months of employment

Responsibilities

• Enforce performance standards and procedures to align with Grand Casino mission.
• Ensure compliance with health, liquor, safety regulations and laws.
• Evaluate and train associates to meet guest service standards.
• Oversee liquor control and venue ordering.
• Maintain smooth, efficient venue operations for guest satisfaction.
• Manage hiring, transfers, disciplinary actions with fairness.
• Maintain budget adherence and labor/revenue benchmarks.
• Address guest grievances and resolve promptly.
• Maintain cash handling procedures and variance controls.
• Provide feedback to management to improve operations.
• Lead team priorities and assist as needed.
• Maintain venue equipment and appearance to Grand Casino standards.
• Foster open communication through meetings and pre-shift briefings.

Skills

Food & Beverage ops

Supervisory experience

Alcohol service

Serv-Safe certification

Alcohol awareness cert

Team leadership

Education

Hospitality education equivalent

Job description

## Quick Service Restaurant Supervisor Cherries Full-Time Overnights $20 - $30/hrApplylocations: Grand Casino Hinckleytime type: Full timeposted on: Posted 3 Days Agojob requisition id: R09175## **It's fun to work in a company where people truly BELIEVE in what they're doing!**## ## *We're committed to bringing passion and customer focus to the business.*For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.**Summary**Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality Food/Beverage and in accordance with Grand Casino’s high standards of service.**ESSENTIAL DUTIES OF THE POSITION:*** Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.* Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.* Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.* Responsible for liquor control and ordering for the venue.* Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.* Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.* Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.* Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.* Maintains proper procedures for cash handling and variances.* Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.* Provide input to Management concerning operational deficiencies and areas in need of attention.* Establish priorities for all Team members and provides assistance as needed.* Knowledge of Grand Casino’s internal controls, policies and procedures.* Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards.* Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.* Any and all other duties as assigned.**EDUCATION and/or EXPERIENCE:*** Three (3) years progressive Food & Beverage Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.* One (1) year alcohol service including wine service experience with one (1) year bartending experience.* Serv-Safe Certification preferred (Certification is required within one (1) year of placement).* Alcohol Awareness Certification within 2 months of employment.**COMPETENCIES*** Trustworthy and collaborative relationships with others.* Organized and flexible to meet the needs of the business, guests and associates.* Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.* Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.* Accomplishes required work within expected guidelines.* Flexibility to work various roles and outlets.* Strong leader with skills to develop and lead team to productivity and financial success.#FB2