Quick Lane Manager

Leif Johnson Auto Group; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(K)

Paid time off

Flexible Schedules

Job summary

Leif Johnson Ford is seeking a Service Manager in Austin, TX to lead the service department and drive customer satisfaction.

You will hire and supervise staff, manage budgets, set goals, and maintain a high CSI by resolving issues quickly. A minimum of 3 years in service management and a clean driving record are required.

Qualifications

• A minimum of 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Customer service

Team leadership

Customer focus

Communication skills

Education

High school diploma or higher

Job description

Leif Johnson Ford has been in business for almost 60 years. We are a family owned and operated business that has 3 Ford franchise dealerships and 5 Pre-owned locations in the Austin area. We pride ourselves in offering a no hassle and family oriented atmosphere. Whether you purchase a vehicle from us or not, we want to ensure that you leave from our dealership feeling valued, comfortable and heard. We are also committed to the Austin community. Leif Johnson Ford is involved and sponsors programs such as Earning by Learning, Responsible Parenting, Toys for Tots and more.

BENEFITS

• Medical, Dental and Vision Insurance
• 401(K)
• Paid time off
• Flexible Schedules

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.