Queue Lead - AR

Prolific Academic Ltd; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Prolific Academic Ltd is seeking an Operations Lead to oversee high-volume AI data labeling programs, owning queues from intake to SLA delivery and ensuring smooth throughput across distributed annotator teams. You will monitor backlogs, identify bottlenecks, calibrate quality processes, and build dashboards to track throughput, disagreement rates, and defect rates while supporting participants.

This role requires hands-on experience with QA, performance management at scale, and comfort with

Qualificações

• Proven, direct experience running queues and quality on AI data programs.
• 3+ years in high-throughput operations (data labeling, trust & safety, BPO, content ops, or CX ops).
• Ability to identify low-effort or AI-generated responses.
• Proven ability to design and run calibration processes from scratch.
• Proficiency in spreadsheets and data tools (SQL, BI, Looker, Tableau).
• Experience managing contributor performance at scale.
• Comfortable with ambiguity and fast-changing priorities.

Responsabilidades

• Own work queues: intake, triage, prioritization, task assignment, and SLA delivery
• Monitor task queue and backlog control
• Identify and troubleshoot bottlenecks
• Monitor quality at project and individual annotator level
• Perform QA tasks such as making corrections and providing feedback
• Manage annotator performance by unassigning underperformers and retaining high-performers
• Build and maintain dashboards to track throughput, disagreement rates, and defect rates
• Oversee Slack channels to provide support and answer participant questions
• Train new annotators on project guidelines
• Conduct webinars and host office hours for participants

Conhecimentos

Queue management

AI data programs

Calibration processes

Contributor performance

Ambiguity tolerance

High-throughput operations

Ferramentas

SQL

BI

Looker

Tableau

Descrição da oferta de emprego

Responsibilities

• Own work queues: intake, triage, prioritization, task assignment, and SLA delivery
• Monitor task queue and backlog control
• Identify and troubleshoot bottlenecks
• Monitor quality at project and individual annotator level
• Perform QA tasks such as making corrections and providing feedback
• Manage annotator performance by unassigning underperformers and retaining high-performers
• Build and maintain dashboards to track throughput, disagreement rates, and defect rates
• Oversee Slack channels to provide support and answer participant questions
• Train new annotators on project guidelines
• Conduct webinars and host office hours for participants

Requirements

• Proven, direct experience running queues and quality on AI data programs
• 3+ years in high-throughput operations (data labeling, trust & safety, BPO, content ops, or CX ops)
• Ability to identify low-effort or AI-generated responses
• Proven ability to design and run calibration processes from scratch
• Proficiency in spreadsheets (SQL, BI, Looker, or Tableau is a strong plus)
• Experience managing contributor performance at scale
• Comfortable with ambiguity and fast-changing priorities

Preferred Qualifications

• Experience with ML data or LLM evaluation workflows
• Distributed team coordination across time zones
• Consulting-style experience advising clients on AI training methodology

About the Company

Prolific is building the biggest pool of quality human data in the world, providing the human data infrastructure necessary for developing accurate and aligned AI systems.