Quantitative UX Researcher – CRM & AI Workflows

Google LLC; Mountain View (CA); On-site; USD 159,000 - 230,000; Full time

Job summary

Google LLC is seeking a Quantitative User Experience Researcher to advance user-centric product insights within Google Ads CRM and multi-agent platform workflows. You will apply empirical methods, logs analysis, and regression to understand user behavior, collaborating with engineering and product management to shape industry-leading AI-powered workflows.

The role emphasizes statistical proficiency, programming skills, and the ability to translate complex findings into actionable

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in product research in an applied research setting, or similar.
• Experience in programming languages used for data manipulation and computational statistics (e.g., Python, R, MATLAB, C++, Java, or Go).
• Experience applying statistical modeling, including mixed-effects and item response modeling, to behavioral data.
• Experience in experimental design and survey research instrument design for evaluating systems.

Responsibilities

• Define and measure quantitative UX goals and metrics in collaboration with designers, qualitative researchers, data scientists, engineers and program managers.
• Design and analyze human and synthetic evaluation systems for multi-agent workflows, applying crossed rater/item statistical models to calibrate routing quality and mitigate rater bias.
• Design, analyze, and interpret A/B experiments to measure the impact of product changes on user behavior and key metrics.
• Partner with designers, qualitative researchers, data scientists, engineers, and program managers to define user-centered success metrics and ensure appropriate data instrumentation.
• Translate complex findings into actionable insights and communicate them effectively to cross-functional stakeholders to drive research that improves the user experience.

Skills

Statistical modeling

Programming languages

Experiment design

Survey research

Education

Bachelor's degree or equivalent

Tools

Python

R

MATLAB

C++

Java

Go

Job description

Google LLC is seeking a Quantitative User Experience Researcher to advance user-centric product insights within Google Ads CRM and multi-agent platform workflows. You will apply empirical methods, logs analysis, and regression to understand user behavior, collaborating with engineering and product management to shape industry-leading AI-powered workflows.

The role emphasizes statistical proficiency, programming skills, and the ability to translate complex findings into actionable