Quality Technician - Level III - 1st Shift

Cummins Inc.; North Carolina; On-site; USD 52,000 - 70,000; Full time

Job summary

Cummins Inc. is seeking a Quality Technician – Level III for our Rocky Mount, NC facility. You will inspect, monitor and document product quality, operate measurement equipment (including CMM), and support investigations to prevent defects.

You will collaborate with engineering and supplier quality teams to ensure conformance, perform failsafe checks on lines, and provide timely analysis and SCAR responses to maintain top-tier quality and customer satisfaction.

Qualifications

• High school diploma or equivalent required; related experience welcome.
• Significant experience in quality operations and metrology is a plus.
• Export controls or sanctions licensing compliance may be required.

Responsibilities

• Assist in inspection and production-related tasks to maintain high-quality standards.
• Monitor material quality and adjust processes to meet specifications.
• Maintain accurate documentation and records for audits and compliance.
• Identify defects by comparing components to specs and address them early.
• Conduct simple tests and generate technical reports for decision-making.

Skills

Customer Focus

Decision Quality

Quality Process Management

Root Cause Analysis

Timely Communication

Collaboration with Supplier Quality

Monitor and Report MNC/SCAR

Failsafe Checks

Defect Containment

Education

High school diploma or equivalent

Tools

Measurement equipment (including CMM)

Job description

We are looking for a talented Quality Technician- Level III to join our team specializing in Quality for our Cummins Inc. facility in Rocky Mount, NC.

In this role, you will make an impact in the following ways:

• Support Engineers : By assisting in production-related and inspection jobs, you ensure smooth operations and help maintain high-quality standards.
• Quality Monitoring : Your role in monitoring material quality and making necessary adjustments ensures that the final products meet the required specifications.
• Documentation and Records : Maintaining accurate documentation and records helps in tracking progress, ensuring compliance, and facilitating audits.
• Defect Identification : Comparing physical characteristics of components and products to technical specifications allows you to identify and address defects early in the process.
• Testing and Reporting : Conducting simple tests and preparing technical reports provides valuable data for decision-making and continuous improvement.
• Measurement Equipment : Your expertise in using and programming measurement equipment ensures precise and reliable product testing.
• Customer Assistance : Assisting customers in understanding product specifications and measurement data helps build trust and ensures proper product application.
• Equipment Maintenance : Ensuring the proper maintenance and calibration of measurement and test equipment guarantees consistent and accurate results.

To be successful in this role you will need the following:

• Customer Focus : Build strong relationships with customers and deliver solutions that meet their needs. A customer-centric approach will enhance satisfaction and loyalty.
• Decision Quality : Make timely and well-informed decisions to keep the organization moving forward. Good decision-making skills will help you navigate complex situations and achieve positive outcomes.
• Quality Process Management : Apply quality tools and methods to ensure product and process quality. Proficiency in quality management will help maintain high standards and compliance.
• Determine Root Cause of Failures : Engage with customers to understand issues thoroughly and identify the root causes.
• Timely Communication : Ensure customers receive analysis reports and SCAR responses promptly.
• Collaborate with Supplier Quality : Address supplier-related issues effectively by working closely with the Supplier Quality team.
• Monitor and Report : Keep track of Material Non-Conformances (MNCs) and Supplier Corrective Action Requests (SCARs), and issue reports to reduce PPM (Parts Per Million) defects.
• Failsafe Effectiveness Checks : Perform checks on assembly lines to ensure failsafe mechanisms are effective.
• Defect Containment : Contain defects on completed products both on-site and at customer locations.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Seeking a Quality Technician – Level II to support quality operations at the Rocky Mount, NC facility. This role focuses on inspecting and monitoring product quality, identifying defects, and ensuring compliance with specifications through testing and measurement processes. Responsibilities include maintaining accurate documentation, supporting containment and disposition activities, operating and calibrating measurement equipment (including CMM), and assisting with quality investigations. Ideal candidates bring strong attention to detail, knowledge of quality systems and metrology, and the ability to collaborate effectively in a fast-paced manufacturing environment while supporting continuous improvement.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.