Quality Technician

Pratt Industries; Macungie (Lehigh County); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) with company match

Paid vacation

Paid holidays

Parental leave

Job summary

Pratt Industries seeks a Quality Tech to assist the Quality Manager at our plant. The role requires strong attendance, time management, and organizational skills with attention to detail.

You will interpret operating instructions, communicate effectively, and support the company’s quality and safety initiatives. Responsibilities include handling complaints, performing root cause analyses, conducting process audits, and maintaining quality and safety documentation.

Qualifications

• Excellent attendance required.
• Strong time management and self-motivation.
• Outstanding organizational skills and attention to detail.
• Ability to read and interpret operating instructions and procedures.
• Excellent verbal and written communication; interface with employees, managers and customers.

Responsibilities

• Assist Quality Manager in the plant location.
• Enter, track, receive and resolve customer complaints; perform root cause analysis.
• Conduct process audits and manage safety, training and quality documents.
• Control non-conforming supplier defects and returns; manage sorting and reworks.
• Track weekly KPIs and compliance with corrective action reports (CAR).
• Lead Safety Committee and conduct safety trainings (7-minute sessions).
• Complete safety and incident reporting forms.

Skills

Attendance

Time management

Organization

Problem solving

Multi-tasking

Reading instructions

Communication

Active listening

Root cause analysis

Document control

Safety awareness

KPI tracking

CAR/ Corrective actions

PAR/ Preventive actions

Safety training

Incident reporting

Education

High school diploma or equivalent + related college degree/technical courses

Job description

The position of Quality Tech will be assisting the Quality Manager in the plant location.

• Excellent attendance is a must
• Superior time management skills and must be self-driven and self-motivated
• Must have outstanding organizational skills and attention to detail is must.
• Ability to solve practical problems: ability to interpret verbal and written instructions.
• Multi-tasking; ability to work with various challenges and deal with a variety of situations
• Ability to read, comprehend and interpret operating instructions, training and procedure manuals.
• Excellent communication skills; able to speak effectively to employees, managers, customers
• Excellent listening skills; ability to provide positive and corrective feedback
• Will be very involved in the complaint process for internal and external customers; entering, tracking, receiving complaint issues and resolutions to complaints or root cause analysis
• Ability to perform process audits
• Management and control of documents (safety, training and quality)
• Control of non-conforming supplier defects and returns
• Management of sorting and reworks
• Management of weekly KPI's and/or compliances with CAR (corrective action reports).
• Responsible for PAR (Preventive Acton Reports)
• Lead Safety Committee in the DC
• Conduct 7-minute Safety Trainers to all employees’ in the DC
• Complete safety and incident forms

Requirements:

• Computer literacy. Must be proficient with Microsoft Office especially Excel, Access and Powerpoint.
• High school graduate or equivalent with related college degree and/or technical courses or associate (two-year) college degree.
• Minimum of one years of experience in a related field and knowledge of LEAN manufacturing, ISO, Six Sigma preferred, OSHA or Safety related field.

Mathematical Skills:

Able to read a tape measure with speed and accuracy. Able to calculate figures and amounts such as percentages, measurement, volume and rate. Able to apply concepts of high school math.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.

Performance Measurements:

The performance of the employee will be measured based on the following main factors:

• Operating Standards – meet or exceed operating standards set in the areas of quality, cost, safety, customer satisfaction and productivity.
• Personal Growth – Each year, professional goals will be developed and agreed to by the employee and supervisor.
• Employee Relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
• Creativity – The employee is expected to be active in advancing the business through new and innovative ideas.

Additional Information

Pratt Industries is America's 5th largest paper and packaging company with more than 9,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

• medical
• dental
• vision
• life
• disability
• All State
• Pre-Paid Legal
• 401(k) with company match
• paid vacation
• paid holidays
• childbearing and parental leave

EEOC Statement

Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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