Quality Team Leader: Coach, Improve Quality & Outcomes

Allianz Partners; Richmond (VA); On-site; USD 51,930 - 76,131; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plans

Paid time off

Bonuses & incentives

Job summary

Allianz Partners in the United States seeks a Quality Team Leader to guide a team of Quality Specialists within Transversal Claims Operations. You will coach, develop, monitor performance, and drive improvements to ensure high-quality outcomes for customers.

You will analyze data, manage escalations, collaborate with cross-functional teams, and ensure regulatory compliance. This frontline leadership role requires a proactive approach in an AI-driven environment and may require occasional travel

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 3+ years of experience in quality assurance, complaints handling, claims, or related insurance operations.
• Leadership, supervisory, or team lead experience preferred.
• Knowledge of quality assurance, complaint resolution, and regulatory requirements.
• Strong coaching and employee development skills.
• Excellent problem-solving and analytical abilities.

Responsibilities

• Lead, coach, and develop a team of Quality Specialists.
• Analyze quality, complaint, and performance data to identify opportunities for improvement.
• Support process improvements, operational initiatives, and change management.
• Conduct performance reviews and coaching sessions.
• Monitor productivity, quality, and service levels to meet team goals.
• Manage workload distribution and support operational efficiency.
• Escalate complex or high-risk customer issues and ensure fair resolution.
• Oversee quality checks and ensure regulatory compliance.
• Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams.
• Engage with customers and partners to resolve concerns and strengthen relationships.
• Work with AI/data analytics and cloud tools, ensuring data governance and ethical use.

Skills

Leadership

Coaching

Analytical thinking

Communication

Problem solving

Multitasking

Education

Associate's degree

Tools

Microsoft Office

Job description

Allianz Partners in the United States seeks a Quality Team Leader to guide a team of Quality Specialists within Transversal Claims Operations. You will coach, develop, monitor performance, and drive improvements to ensure high-quality outcomes for customers.

You will analyze data, manage escalations, collaborate with cross-functional teams, and ensure regulatory compliance. This frontline leadership role requires a proactive approach in an AI-driven environment and may require occasional travel