Quality Systems & Training Manager

Grifols; Tennessee; On-site; USD 110,000 - 140,000; Full time

Job summary

Grifols in Chattanooga, TN is seeking a Quality Systems & Training Manager to evaluate processes, develop action plans, and coordinate the strategic implementation of quality system processes and corrective actions at the plasma donor center. This role ensures product quality and donor safety through SOPs, audits, and CAPA programs.

The position reports to the Center Manager and emphasizes staff competency, training records, and continuous improvement in a regulated environment.

Qualifications

• Bachelor of Science degree or equivalent.

Responsibilities

• Maintains oversight of the center’s quality management system and ensures continuous quality improvement, by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties.
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations. Implements SOPs for quality control and compliance.
• Maintains oversight of center training program by ensuring compliance to program requirements and promoting staff competency.
• Collaborates with Center Manager to ensure donor center operates with product quality, donor suitability and safety maintained.
• Oversees personnel functions of the Quality Associate, including hiring, development, training, and performance management.
• Oversees all aspects of internal and external audits including audit preparation, execution, corrective actions, and follow-up.
• Promotes effectiveness of quality and training systems through trend recognition and investigation of failures.
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints related to safety and quality.
• Investigates trends and follows up on corrective actions, system implementations, and process improvements.
• Oversees product and biohazard waste shipments, labeling, documentation, and final shipment authorization.
• Reviews documentation of unsuitable test results and donor adverse event reports as applicable.
• Ensures annual training is completed and documented; conducts training observations for competency.
• Ensures supplies meet quality requirements and are stored properly; initiates investigations for non-conformance.
• Determines donor suitability activities and manages donor deferrals as appropriate.
• Prepares quality analysis reports to track issues and goals; conducts in-depth research to resolve systemic issues.
• Ensures CLIA proficiency test surveys and related documentation are properly recorded.
• Holds monthly Quality Meeting to communicate status updates and manage actions.

Skills

Quality management

Training programs

Regulatory compliance

Process improvement

Education

Bachelor of Science degree or equivalent

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Quality Systems & Training Manager

Summary

Evaluates processes, develops action plans, and coordinates the strategic implementation of quality system processes and corrective actions at the plasma donor center. Include who they report to and what positions they have on the team.

Education

Bachelor of Science degree or equivalent.

Responsibilities

Primary Responsibilities:

• Maintains oversight of the center’s quality management system and ensures continuous quality improvement, by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties.
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations. Implements Standard Operating Procedures (SOPs) for quality control and overall regulatory compliance.
• Maintains oversight of center training program by ensuring compliance to program requirements promoting staff competency in their assigned job duties. Maintains and audits training records and files.
• Collaborates with Center Manager to ensure the donor center operates in a manner which assures product quality, donor suitability and donor safety are maintained.
• Responsible for the personnel functions of the Quality Associate; including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of personnel records, work schedule and delegation/follow-up of tasks.
• Responsible for oversight of all aspects of internal and external audits including audit preparation, execution, response, implementation of corrective/preventative actions, assessment of corrective actions, and follow-up as required.
• Continuously assesses, promotes, and improves the effectiveness of quality and training systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, and direct observations.
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
• Investigates identified trends and performs follow-up on corrective and preventative actions, system implementations, and process improvement plans to measure/determine effectiveness.
• Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment.
• Performs a review of the documentation of unsuitable test results and unit lookback information.
• Performs a review of donor adverse event reports and the applicable related documentation.
• Ensures that job and center annual training (i.e. Advanced cGMP, Blood Borne Pathogen, and others as required) is completed, documented, and on file.
• Performs employee training observations to ensure staff competency prior to releasing employees to work independently.
• Ensures that all supplies and materials ordered meet quality requirements prior to use and are always stored in appropriate temperature/facility conditions. Initiates appropriate investigations if these requirements are not met. Initiates rejection of supplies for non-conformance.
• Determines donor suitability activities and manages donor deferrals as appropriate. Reviews and approves of deferred donor reinstatement activities.
• Prepares quality analysis reports to track issues and set goals. Does in depth research and analysis to resolve systemic compliance issues
• Ensures that Clinical Laboratory Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented.
• Holds monthly Quality Meeting to communicate status updates and manage action outcomes.

Location

Location: NORTH AMERICA : USA : TN-Chattanooga:USCHAT - Chattanooga TN-Brainerd Rd-BIO

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.