Quality Systems & Training Manager

Grifols; Chattanooga (TN); On-site; USD 85,000 - 115,000; Full time

Job summary

Grifols is seeking a Quality Systems & Training Manager in Chattanooga, TN to supervise the center's quality management system and training program. This role develops action plans, coordinates corrective actions, and ensures regulatory compliance across the donor center.

The position reports to the Center Manager and collaborates with quality and regulatory teams to sustain product quality, donor safety, and compliance with CLIA and other standards.

Qualifications

• Bachelor of Science degree or equivalent.
• Experience overseeing quality management systems and staff training.

Responsibilities

• Maintain quality management system oversight and drive continuous quality improvement.
• Direct and monitor processes to ensure regulatory compliance and SOP implementation.
• Oversee center training program, ensure staff competency and training records.
• Collaborate with Center Manager to maintain product quality, donor suitability and safety.
• Manage personnel functions of the Quality Associate including hiring and training.
• Oversee internal and external audits, corrective/preventative actions, and follow-up.

Skills

Quality management

Training program oversight

Regulatory compliance

Root cause analysis

Audit management

Process improvement

Leadership

Education

Bachelor's degree

Job description

Quality Systems & Training Manager

Summary: Evaluates processes, develops action plans, and coordinates the strategic implementation of quality system processes and corrective actions at the plasma donor center. Include who they report to and what positions they have on the team.

Education

Education: Bachelor of Science degree or equivalent.

Primary Responsibilities

• Maintains oversight of the center's quality management system and ensures continuous quality improvement, by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties.
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations. Implements Standard Operating Procedures (SOPs) for quality control and overall regulatory compliance.
• Maintains oversight of center training program by ensuring compliance to program requirements promoting staff competency in their assigned job duties. Maintains and audits training records and files.
• Collaborates with Center Manager to ensure the donor center operates in a manner which assures product quality, donor suitability and donor safety are maintained.
• Responsible for the personnel functions of the Quality Associate; including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of personnel records, work schedule and delegation/follow-up of tasks.
• Responsible for oversight of all aspects of internal and external audits, including audit preparation, execution, response, implementation of corrective/preventative actions, assessment of corrective actions, and follow-up as required.
• Continuously assesses, promotes, and improves the effectiveness of quality and training systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, and direct observations.
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
• Investigates identified trends and performs follow-up on corrective and preventative actions, system implementations, and process improvement plans to measure/determine effectiveness.
• Oversees product and biohazard waste shipments: ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment.
• Performs a review of the documentation of unsuitable test results and unit lookback information.
• Performs a review of donor adverse event reports and the applicable related documentation.
• Ensures that job and center annual training (i.e. Advanced cGMP, Blood Borne Pathogen, and others as required) is completed, documented, and on file.
• Performs employee training observations to ensure staff competency prior to releasing employees to work independently.
• Ensures that all supplies and materials ordered meet quality requirements prior to use and are always stored in appropriate temperature/facility conditions. Initiates appropriate investigations if these requirements are not met. Initiates rejection of supplies for non-conformance.
• Determines donor suitability activities and manages donor deferrals as appropriate. Reviews and approves of deferred donor reinstatement activities.
• Prepares quality analysis reports to track issues and set goals. Does in depth research and analysis to resolve systemic compliance issues.
• Ensures that Clinical Laboratory Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented.
• Holds monthly Quality Meeting to communicate status updates and manage action outcomes.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location

Location: NORTH AMERICA : USA : TN-Chattanooga:USCHAT - Chattanooga TN-Brainerd Rd