Quality Systems Manager

Packaging Corporation of America; Roanoke (VA); On-site; USD 88,000 - 106,000; Full time

Benefits offered by this job

Salary range: $88,000-$106,000 per yr

Annual bonus based on performance

Paid vacation 3 weeks/year

Paid holidays

Medical, dental, vision coverage

Job summary

Packaging Corporation of America (PCA) is seeking a Quality Systems Manager to oversee quality, environmental, health, and food safety programs within the plant, ensuring production of high-quality products that meet customer needs.

The role collaborates with production teams to enhance quality, manages data collection and reporting, and leads plant health and safety efforts, driving continuous improvement across operations.

Qualifications

• Bachelor’s degree required in business, science, statistics, or engineering.
• Seven (7) years’ experience in corrugated manufacturing operations.
• Five (5) years’ experience with lean tools (root cause analysis, 5 whys, FMEA).
• Experience with food safety and managing food programs.

Responsibilities

• Lead quality, environmental, health, and safety programs within the plant.
• Support continuous improvement across the plant with action plans.
• Collaborate with production to manage and improve quality and food safety systems.
• Facilitate and maintain EHS programs and trainings; support audits.
• Serve as lead contact with customers for quality and audits.
• Write programs to maintain quality certifications and environmental permits.
• Provide cost of quality and data analyses for improvement.

Skills

Leadership

Training

Data analysis

Statistical analysis

Project management

Negotiation

Communication

Interpersonal skills

Problem solving

Teamwork

Travel

Education

Bachelor's degree in business, science, statistics, or engineering

Tools

Microsoft Word

Microsoft Excel

Outlook

Quality software

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People

• Customers
• Trust

Principle Accountabilities

• The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs.
• Support and maintain a culture of “Continuous Improvement” across the plant by developing and implementing the plant’s action plan to meet corporate and customer quality and food safety standards.
• Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality.
• Facilitate and maintain company environmental, health, and safety (EHS) programs including communications, conducting employee trainings, and supporting quality and safety audits.
• Serve as the key point of contact for the EHS group and lead the plant health and safety team, as requested.
• Analyze production and incident data, conduct investigations as necessary, identify root cause, identify process improvement opportunities, and implement quality and safety protocols.
• Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans.
• Write programs and coordinate processes to maintain the plant’s quality and food safety certification(s) and environmental permitting as needed.
• Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc.
• Manage and maintain the plant’s applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained
• Document quality procedures and train supervisors and operators on quality processes.

Basic Requirements

Bachelor’s degree in business, science, statistics, or engineering required.

Seven (7) years’ of previous experience in corrugated manufacturing operations.

Five (5) years’ previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis.

Experience with food safety and managing food programs.

Preferred Requirements

• Certified quality engineer.
• Food safety certification such as Hazard Analysis Critical Control Point (HACCP).

Knowledge, Skills, And Abilities

• Ability to create and effectively lead teams.
• Experience developing and executing training initiatives.
• Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred.
• Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning.
• Strong negotiation and persuasion skills.
• Strong communication skills with the ability to communicate effectively to solicit buy-in from various audiences.
• Strong interpersonal skills to effectively lead and communicate with production team and management.
• Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.
• Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.
• Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
• Must be able to travel as necessary and possess a valid U.S. driver’s license.

Compensation And Benefits

• Starting salary range for position: $88,000 - $106,000
• Bonus: Annual – Based upon individual contribution and overall, Company performance.
• Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer