Quality Systems & Assurance Specialist

Master's Transportation, Inc.; Kansas City (MO); On-site; USD 68,000 - 80,000; Full time

Job summary

Master’s Motors Production is seeking a Quality Systems & Assurance Specialist to build practical quality controls on a low‑volume, high‑mix manufacturing line for buses and vans. You’ll implement ISO 9001‑aligned systems, define standards, create inspections, and drive continuous improvement on the production floor.

You will analyze data, coordinate with engineering and operations, and lead corrective actions to ensure quality throughout the build process.

Qualifications

• High school diploma or GED. Five+ years in hands‑on QA/QC in manufacturing.
• Experience creating inspection plans, nonconformances, and corrective actions.
• Familiarity with ISO 9001, internal auditing, and continual improvement.

Responsibilities

• Establish and sustain ISO 9001‑aligned quality controls on the production floor.
• Develop inspection plans, sign‑offs, checklists, and acceptance criteria.
• Lead root‑cause analysis and corrective actions to prevent recurrence.

Skills

Quality assurance

Root-cause analysis

Data analysis

Cross-functional collaboration

Education

High school diploma or GED

ISO 9001 internal auditor training

ASQ certification preferred

Tools

ISO 9001 QMS software

Measurement equipment

Audit tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Systems & Assurance Specialist

Master's Motors Production Full Time Technical KC Headquarters, Kansas City, MO, US

2 days ago Requisition ID: 1691

Salary Range: $68,000.00 To $80,000.00 Annually

Candidates must currently reside in the local area and be available for an in-person interview; relocation assistance is not available.

Build the Systems Behind Better Quality

If you have a foundation in manufacturing quality and are ready to grow beyond inspection into quality systems, analytics, and continuous improvement, this may be your next step. We’re looking for a Quality Systems and Assurance Specialist to support our built‑to‑order bus and van manufacturing operation.

This is a developmental role for someone who understands the fundamentals of quality control and assurance and is tech‑savvy, comfortable working across software systems, and quick to learn new technology and processes. You’ll work directly on the production floor while helping develop the standards, inspections, documentation, data, and quality systems that drive consistent workmanship and continuous improvement.

You don’t need to come in as an ISO or quality systems expert. You do need a solid manufacturing‑quality foundation, strong technology aptitude, attention to detail, and the ability to turn information into practical improvements.

Placement within the pay range will be based on directly relevant experience, demonstrated proficiency, internal equity, and, importantly, the level of ownership and accountability the individual has previously held for the work required by this position.

Knowledge of or experience assisting with quality systems, inspections, ISO requirements, root‑cause analysis, corrective action, audits, or related processes is valuable; however, exposure to or participation in these activities is different from having been independently responsible and accountable for implementing the work, making decisions, resolving issues, and achieving results.

Placement toward the higher end of the range will require demonstrated experience owning these responsibilities and outcomes, including independently building or materially improving quality systems, leading complex corrective actions from identification through verified resolution, and establishing effective quality controls in a manufacturing environment.

Job Title: Quality Systems & Assurance Specialist

Classification: Exempt

Reports To: Director of Strategic Operations & Business Excellence

Position Type: Full‑Time

Work Schedule: Monday-Friday; schedule may vary based on production needs

Work Location: Kansas City, MO - On-site, Master’s Motors vehicle manufacturing facility

Job Summary

Establishes, implements, and sustains practical quality assurance controls for low‑volume, high‑mix, built‑to‑order bus and van customization operations. Works directly on the production floor to define workmanship and acceptance standards; develop inspection methods, checkpoints, and records appropriate to varied customer configurations; verify incoming, in‑process, and completed work; control nonconforming output; and build an ISO 9001‑aligned quality management system. Converts inspection, rework, warranty, and defect data into actionable trends, root‑cause findings, corrective actions, and measurable process improvements that increase consistency, traceability, safety, and customer satisfaction without imposing large‑scale production methods unsuited to custom builds.

Essential Functions

• Build and maintain an ISO 9001‑aligned quality management system that is practical for low‑volume, high‑mix, built‑to‑order custom vehicle operations.
• Establish clear workmanship standards, acceptance criteria, inspection plans, control points, checklists, and sign‑off requirements for each production stage.
• Maintain a visible daily presence on the production floor; observe work in process and perform incoming, first‑piece, in‑process, final, and layered process inspections.
• Inspect built‑to‑order buses and vans against customer‑specific configurations, engineering drawings, bills of material, work instructions, regulatory requirements, and approved workmanship and acceptance standards.
• Perform and document visual, dimensional, functional, fit‑and‑finish, and installation checks using appropriate calibrated tools and test equipment.
• Identify, contain, document, and disposition nonconforming materials, workmanship, and completed vehicles; prevent release until acceptance requirements are met.
• Partner directly with technicians, production leaders, engineering, purchasing, and service teams to resolve defects at the point of occurrence without assuming production supervision responsibilities.
• Lead structured root‑cause analysis and corrective action using methods such as 5 Whys, fishbone analysis, Pareto analysis, and 8D; verify effectiveness and prevent recurrence.
• Create and maintain controlled procedures, work instructions, inspection records, nonconformance reports, corrective‑action records, audit evidence, and product traceability documentation.
• Collect, validate, and analyze quality data, including defect type and location, first‑pass yield, rework, repeat defects, escapes, warranty trends, and corrective‑action closure.
• Build practical dashboards and recurring reports that identify trends, process risk, systemic issues, and improvement priorities for production and leadership.
• Plan and conduct process and internal QMS audits; document findings, follow actions through closure, and support external customer or certification audits.
• Maintain inspection‑equipment calibration and verification records and ensure measuring devices are suitable, available, and within tolerance.
• Train and coach technicians on workmanship standards, inspection methods, defect documentation, and quality procedures; confirm understanding through floor observation and records.
• Participate in new product, configuration, and process reviews to define quality risks, critical characteristics, verification steps, and launch inspection requirements.
• Investigate customer complaints, warranty claims, supplier defects, and quality escapes; connect field issues to production controls and verified corrective action.
• Recommend and implement practical improvements that reduce variation, rework, waste, and dependence on final inspection while preserving production flow.
• Maintain readiness for applicable ISO 9001 certification activities and stay current on relevant customer, safety, regulatory, and industry quality requirements.
• Manufacturing Quality Control & Assurance
• Quality Systems & ISO 9001
• Inspection, Auditing & Acceptance Standards
• Root‑Cause Analysis & Corrective Action
• Quality Data Analysis & Reporting
• Technology & Software Systems Aptitude
• Continuous Improvement & Risk‑Based Thinking
• Analytical Thinking & Attention to Detail
• Cross‑Functional Communication & Collaboration

Supervisory Responsibilities

This position has no direct supervisory responsibilities. The role provides functional quality direction, may stop or hold nonconforming work within established authority, and works directly with technicians and leaders to achieve verified corrective action.

Work is performed primarily in an active vehicle customization and manufacturing environment with regular exposure to moving vehicles and equipment, power and hand tools, noise, dust, fumes, temperature variation, and production traffic. The position requires frequent floor presence and use of required personal protective equipment, with periodic computer and documentation work in an office setting.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, bend, kneel, crouch, climb steps, reach, use hands for inspection and measurement, and enter or move through buses and vans. The employee must be able to visually inspect detailed workmanship, distinguish conditions affecting fit and finish, communicate in a production environment, and occasionally lift or move tools, components, and supplies up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education/Experience/Certifications

• High school diploma or GED.
• Five or more years of hands‑on quality assurance, quality control, inspection, manufacturing, vehicle upfitting, automotive, heavy equipment, fabrication, or closely related experience, including at least three years applying formal manufacturing quality methods.
• Demonstrated experience creating and performing in‑process and final inspection plans, documenting nonconformances, leading root‑cause analysis, and verifying corrective‑action effectiveness.
• Working knowledge of ISO 9001 quality management principles, internal auditing, documented information, process control, risk‑based thinking, and continual improvement.
• Ability to interpret engineering drawings, bills of material, work instructions, customer specifications, wiring or installation documentation, and defined acceptance criteria.
• Experience collecting, organizing, and analyzing quality data using spreadsheets, databases, or quality‑management software and presenting clear findings.
• Ability to use common measuring and test equipment and maintain accurate, traceable inspection records.
• Valid driver’s license and ability to meet company vehicle‑operation requirements.

Preferred Education/Experience/Certifications

• Associate or bachelor’s degree in quality, engineering technology, manufacturing, industrial technology, automotive technology, or a related field.
• ISO 9001 internal auditor or lead auditor training; ASQ Certified Quality Inspector, Certified Quality Auditor, Certified Quality Engineer, or comparable credential.
• Experience implementing or maturing a quality management system and supporting ISO 9001 certification or surveillance audits.
• Experience in bus, van, specialty vehicle, automotive, heavy-equipment, low‑volume, high‑mix, or custom manufacturing.
• Working knowledge of 8D, FMEA, control plans, statistical process control, measurement‑system concepts, Lean, or Six Sigma methods.
• Experience with electrical, mechanical, fabrication, interior, fit‑and‑finish, or functional inspection of customized vehicles.

Travel Requirements

Occasional travel may be required for supplier visits, customer issue investigation, training, or audit support; generally less than 10%.

Safety Sensitive

Yes

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.