Quality Systems Analyst II - Medicare Stars

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental, vision

401(k) with company match

Wellness programs

Job summary

Inland Empire Health Plans seeks a Quality Systems Analyst II – Medicare Stars to support performance improvement for HEDIS, MCAS, Medicare Stars, and NCQA accreditation. The role partners with leadership to develop analytics, test solutions, and scale insights to boost star ratings.

Reporting to the Director of Medicare Stars, the QSA II leads analytics delivery, pilots strategies, and ensures regulatory study success across IEHP programs. A healthcare analytics background is essential.

Qualifications

• Four years of study development, writing and analysis in healthcare.
• Experience with large data sets and complex data systems.
• Experience analyzing Medicare Star measures and quality improvement.

Responsibilities

• Lead development, preparation and presentation of analytics insights.
• Conduct proof-of-concept pilots to validate solutions.
• Manage deliverables for quality measures and regulatory studies.
• Collaborate with leadership to drive performance improvements.

Skills

Healthcare quality

Data analysis

Root cause analysis

Communication

Project management

Public speaking

LEAN principles

Education

Bachelor's degree in a related field

PMP or CPHQ certification

Master's degree preferred

Tools

Excel

PowerPoint

Visio

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to anauthentic experience!

Reporting to the Director of Medicare Stars, the Quality Systems Analyst II – Medicare Stars (QSA II) provides senior support for departmental efforts reinforcing the performance improvement of quality measures impacting HEDIS, MCAS, Medicare Stars, and Health Plan Accreditation. The QSA II is expected to work closely with leadership teams across the organization in support of quality improvement/ transformation initiatives and studies. This position leads the development, preparation and presentation of root cause analytics insights and opportunities. This role builds/iterates low and high-fidelity prototypes to scale insights generation and key recommendations to drive performance. The QSA II conducts proof-of-concept pilots to test and validate recommended solutions. The incumbent manages project deliverables supporting key regulatory deliverables including study development, data collection, data analysis, policy interpretation, policy creation and updates.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirement

• A minimum of four (4) years of experience in study development, writing and analysis in a healthcare setting (e.g., quality improvement, patient/provider services, healthcare finance, care management or related fields)
• Demonstrated experience working with complex data systems and large data sets
• Experience performing online research and working in a team setting
  • Prior experience analyzing Medicare Star Measure data and intervention impact preferred
  • Demonstrated experience in increasing Plan Star Ratings through targeted quality improvement activities
  • Knowledge of Risk Adjustment calculations and financial analysis related to Medicare Advantage membership populations preferred
• Bachelor’s degree in biological sciences, public health, health administration, public administration, mathematics, statistics, computer science, or other healthcare related focus from an accredited institution required
  • Master’s degree in biological sciences, public health, health administration, public administration, mathematics, statistics, computer science, or other healthcare related focus from an accredited institution preferred
  • Project Management Professional (PMP) Certificate, Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate required or successful completion within one (1) year of hire

Key Qualifications

• Valid California Driver’s License preferred
• Advanced knowledge and understanding of:
  • Healthcare quality performance and measurement sets (e.g., CMS quality withhold, NCQA Quality Improvement Standards, HEDIS, Medicare Stars, and similar sets)
  • Project management techniques, tools of continuous improvement, and work process redesign
  • Standardized Quality Improvement concepts
  • Standard coding sets and medical terminology as they are used in quality measurement (e.g., ICD-10, CPT, CPT Category II, HCPCS, LOINC, NDC, and similar items)
  • Increasing Quality Ratings through targeted quality improvement activities
  • Health Plan or Federal, State and Accreditation Requirements
  • Provider Workflows, Care Coordination and Transition Management processes
  • SDOH, Health Equity, Community Resources, Person-Centered Care, Alternative Care Models
  • Managed care claims, payment processes, and insurance terminology
• Strongly preferred strong knowledge and understanding of:
  • Risk Adjustment calculations and financial analysis related to Medicare Advantage membership populations preferred
  • CMS quality programs, Medicare Star Ratings methodology, HEDIS, CAHPS, Pharmacy Part D measures, NCQA standards, Risk Adjustment basics, and regulatory documentation requirements
  • Supporting CMS audits, data validation reviews, or compliance reporting
  • Medicare Managed Care Manual, HPMS guidance, and CMS regulatory updates.
• Advanced proficiency in:
  • Reviewing and interpreting regulatory information leading to sound recommendations
  • Research, data gathering, data analysis, and visualization tools
  • Analytical and critical thinking skills
  • All Microsoft Office applications, with an emphasis on Excel, PowerPoint, and Visio
  • Communication skills (verbal, written and listening) with ability to interact effectively and demonstrated comfort with public speaking to varied audiences
  • Applying facilitation techniques to quality improvement project teams to achieve optimal outcomes
  • Problem solving, leadership qualities, conflict management, and team building skills to ensure a productive work environment and achievement of quality goals
  • Successfully working with and motivating diverse teams including group process facilitation, change management and conflict resolution
  • Teaching quality improvement concepts and principles
• Proven ability to:
  • Work as part of a cross-functional team and motivate other members in the project team
  • Demonstrate a commitment to support the organization’s efforts to become a 5-Star Health Plan and incorporate LEAN principles into daily work
  • Be results and outcome oriented
  • Perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment
  • Demonstrate excellent project management, time management, and organizational capabilities with a high attention to detail
  • Work within a dynamic environment, including managing multiple projects, and pivoting or changing direction as needed
  • Be results driven, a self-starter, and navigate ambiguity through creativity