Quality Supervisor, Nights

Refresco; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Health Savings Accounts (HSA) / Flex

Life and AD&D Insurance

Short-term & Long-term Disability

401(k) with company match

Paid holidays

Paid time off

Well-being Benefit

Employee discount

Job summary

Refresco Beverages US Inc. is seeking a Quality Manager to oversee daily quality operations, ensure GMP and SQF compliance, and lead a team of Quality staff in a high-speed beverage manufacturing environment.

The role requires expertise in SAP, laboratory testing, and regulatory standards (GMP, HACCP, SQF, FDA). You will drive continuous improvement, manage KPI performance, and maintain calibration of lab equipment while ensuring a safe workplace.

Qualifications

• BS degree or equivalent related experience in quality
• Experience supervising quality in a high-speed beverage facility
• Knowledge of GMP, GFSI, HACCP, SQF, FDA and related standards
• Ability to lead and develop a team and drive continuous improvement
• Knowledge of regulatory and customer quality requirements

Responsibilities

• Oversee day-to-day quality operations and monitoring of quality systems
• Ensure compliance with GMPs, Food Safety and quality plans
• Lead and direct work of Quality staff and make personnel decisions as needed
• Maintain SQF and other certifications; drive continuous improvement
• Post-process orders in SAP and generate finished goods reports
• Coordinate laboratory testing, environmental monitoring, and product testing
• Track KPI’s to meet daily and budget targets
• Maintain calibration and maintenance of lab equipment
• Communicate quality objectives across departments
• Audit records to ensure compliance and traceability
• Support safe working conditions and energy/waste reduction
• Serve as backup to Quality Manager

Skills

Excel

Word

Analytical skills

Written and verbal communication

Organized and detail oriented

Statistical methods

Education

BS in Food Science / Chemistry / Microbiology or related

Supervisory experience in quality

Tools

SAP

HPLC

Densitometer

pH meters

Lab Data Collection Program

Job description

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how wouldYOU put our drinks on every table?

Position Description

The Quality Manager is responsible for overseeing the day-to-day quality operations including, the implementation and monitoring of quality and sanitation systems to facilitate compliance with company objectives and regulatory requirements. This position reports to the Quality Manager.

Shift: Nights, 2-2-3, 6pm - 6:30am

Essential Job Functions:

• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements.
• Understands and is proficient with Lab Data Collection Program, SAP, Food Safety and Quality Plans, Water Treatment, Batching Process, Internal Sanitation, Microbiology, Environmental Monitoring Programs, and Product Testing Requirements.
• Adhere to and ensure compliance to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF).
• Leads and directs the work of other employees.
• Have some authority for personnel decisions related to hiring, performance, or disciplinary actions.
• Responsible for direct supervision of Quality employees.
• Knowledge of all aspects of applicable regulations to include AIB, SQF, State, City, Federal, Kosher, Gluten Free and customer requirements.
• Responsible for supporting and maintaining compliance with third‑party food safety and quality certification requirements, including the implementation and continual improvement of the facility’s food safety and quality management systems.
• Responsible for the development, implementation, maintenance, and continuous improvement of the SQF System and ensuring compliance with all relevant food safety and quality requirements.
• Track departmental KPI’s to effectively manage daily requirements to budgetary deliverables.
• Understands the details of SAP, specifically the Quality Module and know how to post process orders, access Finished Goods reports, access PM’s for printing and entering completed PM’s, access negative inventory, and know how to perform a mock recall through the system.
• Must be familiar with the local and corporate QMS Policies and Procedures, and respective SOPs. The supervisor must practically understand how the quality data is achieved and must be proficient with laboratory testing methods, product standards/specifications, and demonstrate technical decision making.
• Communicate Site Quality Objectives, Policies, and Procedures to employees across all functional departments and maintain accountability.
• Skilled in using Lab Data Collection Programs to track, analyze, and trend data, enter new products, update specifications, and manage key metrics like product limits, hold product, employee benchmarks, and certificates of analysis.
• Maintain laboratory equipment in good working condition to include scheduling preventative maintenance and calibration requirements. Stock and order lab and sanitation supplies and consumables.
• Assist with the approval/release/rejection all raw materials, finished goods and in-process materials.
• Understands basic chemistry and have a broad understanding of laboratory equipment, root cause analysis, food safety and food quality metrics/limits. Must be proficient with making in-process batch adjustments.
• Strong training and personal development skills to drive new productivity goals as defined from time to time.
• Demonstrates leadership to employees to ensure consistent quality of work.
• Audits and maintains records necessary for compliance requirements.
• Responsibility to take action when notified or becomes aware of any Food Safety or Food Quality issue.
• Accountable for a safe working environment through the development of strategies focused on accident reduction as well as energy and waste minimization.
• Backup to Quality Manager.

Required Skills:

• Working knowledge of Excel, Word, and SAP required.
• Experience using measurement tools and equipment (e.g., HPLC, densitometer, pH meters, etc) required.
• Organized and detail oriented, adaptable to change.
• Ability to apply statistical methods to analyze data and identify trends.
• High level of precision and accuracy in inspection and testing processes.
• Knowledge of GFSI, GMP, FDA and other relevant standards and regulations preferred.
• Prior inspection experience in a laboratory setting.
• Written and verbal communication, analytical skills, problem-solving skills, and organizational skills.

Competencies:

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
• Time Management - Efficiently managing schedules, prioritizing tasks, and adapting to changing demands.
• Adaptability - Flexibility to adapt to changing production environments and requirements

Education and Experience:

• BS degree in Food Science, Chemistry, Microbiology or related discipline preferred (or equivalent related experience).
• Three (3) plus years supervisory experience in quality within a high-speed beverage manufacturing environment preferred.
• Knowledge of quality systems (GMP, HACCP, SQF) – certification preferred.

Working Conditions:

• Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required.
• Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured, with clear production targets and schedules to meet.

Travel Requirements:

• Travel anticipated: Rarely

Physical Requirements:

• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Mental Stress – There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time OffDays
• Well-being Benefit
• Discount and Total Reward Programs

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.