Quality Supervisor - Night Shift

Eden Capital Careers; Olyphant (Lackawanna County); On-site; USD 65,000 - 90,000; Full time

Job summary

Eden Capital Careers is assisting in recruiting a Quality Supervisor for the night shift to oversee all nightly quality assurance activities. The role focuses on ISO, HARA, and BRCGS requirements, driving continuous improvement and investigating quality incidents.

Responsibilities include managing non-conforming data, leading the HFI process, and coordinating with production for root-cause analysis. Strong documentation, training, and communication skills are essential.

Qualifications

• Associate degree or technical certification required.
• Experience leading quality activities and teams.
• Understanding of quality policies, systems and procedures.
• Working knowledge of SPC and QMS concepts.
• Experience with BRCGS audits and SAP is preferred.

Responsibilities

• Oversee nightly QA activities and act as primary environmental contact.
• Review non-conforming data, drive corrective actions, close alarms.
• Lead HFI process, NCRs, and sampling-related reporting.
• Assist production with root cause analysis for defects and claims.
• Maintain quality documentation, records, and training materials.
• Develop responses to audit findings and drive corrective actions.

Skills

Quality leadership

Quality policies

SPC knowledge

BRCGS auditing

Communication skills

Training skills

Microsoft Excel

Microsoft Word

PowerPoint skills

People skills

Problem solving

GMP & Food Safety

Education

Associate Degree or technical certificate

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Our client is hiring a Quality Supervisor for Night Shift that oversees the nightly quality assurance activities of the plant and is the key environmental contact. The position supports ISO, HARA, and BRCGS requirements, continuous improvement activities, quality incident investigations, data collection/review/analysis, KPI Management and reporting, and any other activities as assigned by the Quality Manager.

Essential Functions/Key Deliverables

• Analyze non-conforming data according to the specifications and the sampling plan, checks not executed, and drive corrective actions as well as feedback production department promptly to close the alarms.
• Perform daily quality records review as the third level of the continuous verification process as required. Support production on process control parameters and defect catalogue application.
• Lead the HFI process and report to include documentation, NCR record, production accounting, disposition, rework activities, AQL or sampling.
• Participate and assists production and provides feedback to personnel in troubleshooting and root cause identification for Customer Claims, sub-standard production, on-hold, HFI inventory, and defects in conjunction with production and other departments.
• Maintain and develop quality function documentation such as forms, instructions, and training guides, checklists, as well as the records for BRCGS and ISO compliance in accordance with record retention policies & requirements.
• Provide the training -maintaining records- and work instructions as required to Quality Technicians and/or Operators.
• Attain and maintain proficiency and qualification in all quality testing.
• Support ISO and BRCGS initiatives through creation, implementation, verification, and audits of procedures and training to meet certification.
• Assist in developing responses and correction implementation to any audit findings.
• Establish and maintain 5S and a high level of housekeeping standards.
• Lead Quality Technicians and/or MLT Operators including scheduling, time and attendance, policy and procedure administration, and documentation in all areas of responsibility.
• Perform any other duty reasonable corresponding with the role.

Knowledge/Skills/Experience

• Associate Degree or equivalent Technical School Degree/Certification or relevant experience
• Demonstrate ability in administering and leading Quality activities
• Experience in understanding and executing quality policies, systems, and procedures
• Working knowledge of SPC
• Experience with BRCGS auditing procedures is preferred
• Experience with SAP is preferred
• Strong written and verbal communication and training skills
• Proficient in Microsoft Excel, Word, and PowerPoint
• Excellent people skills, high energy and positive cultural fit and attitude
• Ability to solve complex problems outside of normal processes
• Shall be fully conversant in Food Safety, GMP's, and HARA Principle