Quality Supervisor - Night Shift

Talent Match Recruiting; Olyphant (Lackawanna County); On-site; USD 65,000 - 90,000; Full time

Job summary

Top Echelon Software, LLC. is seeking a Quality Supervisor for the Night Shift to oversee nightly QA activities at the plant and serve as the environmental contact.

The role supports ISO, HARA, and BRCGS requirements, drives continuous improvement, conducts investigations, and manages KPI reporting. Responsibilities include leading the HFI process, reviewing NCRs, aiding root-cause analysis for customer claims, and maintaining quality documentation and training materials.

Qualifications

• Associate degree or technical certification and relevant experience in quality control.
• Experience administering quality policies, systems, and procedures.
• Familiarity with ISO, HARA, and BRCGS standards is preferred.

Responsibilities

• Analyze non-conforming data and drive corrective actions, feeding back to production to close alarms.
• Review daily quality records as part of continuous verification and support process control parameters.
• Lead the HFI process and manage NCR records, disposition, and rework activities.
• Assist with customer claims investigations and root cause identification with cross-functional teams.
• Develop and maintain quality documentation, forms, checklists, and training guides.
• Provide training and maintain records for Quality Technicians and Operators.
• Maintain proficiency in all quality testing procedures.
• Support ISO and BRCGS initiatives through procedures, training, and audits.
• Address audit findings with corrective actions and responses.
• Establish 5S and high housekeeping standards across the site.
• Lead Quality Technicians and MLT Operators including scheduling and policy administration.

Skills

Quality leadership

Data analysis

Root cause analysis

Training

Documentation

SPC

Education

Associate Degree or equivalent Technical School Degree/Certification

Tools

SAP

Microsoft Office Suite

Job description

Our client is hiring a Quality Supervisor for Night Shift that oversees the nightly quality assurance activities of the plant and is the key environmental contact. The position supports ISO, HARA, and BRCGS requirements, continuous improvement activities, quality incident investigations, data collection/review/analysis, KPI Management and reporting, and any other activities as assigned by the Quality Manager.

Essential Functions/Key Deliverables

• Analyze non-conforming data according to the specifications and the sampling plan, checks not executed, and drive corrective actions as well as feedback production department promptly to close the alarms.
• Perform daily quality records review as the third level of the continuous verification process as required. Support production on process control parameters and defect catalogue application.
• Lead the HFI process and report to include documentation, NCR record, production accounting, disposition, rework activities, AQL or sampling.
• Participate and assists production and provides feedback to personnel in troubleshooting and root cause identification for Customer Claims, sub-standard production, on-hold, HFI inventory, and defects in conjunction with production and other departments.
• Maintain and develop quality function documentation such as forms, instructions, and training guides, checklists, as well as the records for BRCGS and ISO compliance in accordance with record retention policies & requirements.
• Provide the training -maintaining records- and work instructions as required to Quality Technicians and/or Operators.
• Attain and maintain proficiency and qualification in all quality testing.
• Support ISO and BRCGS initiatives through creation, implementation, verification, and audits of procedures and training to meet certification.
• Assist in developing responses and correction implementation to any audit findings.
• Establish and maintain 5S and a high level of housekeeping standards.
• Lead Quality Technicians and/or MLT Operators including scheduling, time and attendance, policy and procedure administration, and documentation in all areas of responsibility.
• Perform any other duty reasonable corresponding with the role.

Knowledge/Skills/Experience

• Associate Degree or equivalent Technical School Degree/Certification or relevant experience
• Demonstrate ability in administering and leading Quality activities
• Experience in understanding and executing quality policies, systems, and procedures
• Working knowledge of SPC
• Experience with BRCGS auditing procedures is preferred
• Experience with SAP is preferred
• Strong written and verbal communication and training skills
• Proficient in Microsoft Excel, Word, and PowerPoint
• Excellent people skills, high energy and positive cultural fit and attitude
• Ability to solve complex problems outside of normal processes
• Shall be fully conversant in Food Safety, GMP's, and HARA Principle