Quality Supervisor

Cool Gear International; Greenbrier (TN); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

EAP

Disability insurance

401(k) with company match

Paid time off

Company holidays

Maternity/paternity leave

Tuition assistance

Employee discounts

Opportunities to impact

Job summary

Dometic is seeking a Quality Supervisor in Greenbrier, TN to lead the Quality Management System (QMS) and drive continuous improvement across manufacturing processes. This role reports to the Plant Operations Manager and requires collaboration with engineering, supply chain, and production teams to ensure product quality and customer satisfaction.

The ideal candidate has 3–5 years in manufacturing quality, strong ISO-9001 and PPAP experience, and proficiency in Excel/Power BI.

Qualifications

• Bachelor's degree in Engineering or related field preferred or equivalent manufacturing quality experience.
• 3–5 years of quality experience in manufacturing.
• Minimum 3 years of leadership or supervisory experience.
• Experience maintaining ISO-9001 systems and knowledge of PPAP, corrective actions.
• Experience with PPAP, FMEA, Control Plans, MSA, 8D and Root Cause Analysis.
• Strong data analysis and action-planning skills.
• Proficiency in Excel, Power BI, and MS Office.
• Strong written and verbal communication; ability to work cross-functionally.

Responsibilities

• Lead and maintain the facility's ISO 9001 Quality Management System (QMS).
• Coordinate internal audits and support customer/certification audits.
• Monitor quality processes and drive corrective actions.
• Manage document control and ensure current quality documentation.
• Collect, analyze, and report monthly Quality KPIs; present to Plant leadership.
• Develop and track improvement plans to meet quality objectives.
• Administer Corrective Action System and lead root-cause investigations (5 Why, Ishikawa, 8D, Pareto).
• Ensure timely verification and effectiveness of corrective actions; monitor trends.
• Review PPAP documentation for customer requirements and LVA segments.
• Support new product launches with quality validation and control plans.
• Collaborate with engineering and manufacturing to ensure robust process controls.
• Supervise quality inspectors/technicians and support production teams to reduce defects.

Skills

Leadership

ISO 9001

PPAP submissions

8D Problem Solving

FMEA

Root Cause Analysis

Quality data analysis

Excel

Power BI

Communication

Education

Bachelor's degree in Engineering or related

Tools

QMS software

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Quality Supervisor within our Operations capability. This position reports to Plant Operations Manager and will work in Greenbrier, TN.

The Quality Supervisor is responsible for leading and maintaining the facility's Quality Management System (QMS) in accordance with ISO 9001 requirements while supporting Dometic's commitment to customer satisfaction, product quality, and continuous improvement. This position oversees quality assurance activities, corrective action processes, customer quality requirements, PPAP reviews and submissions, KPI reporting, and compliance with internal and external standards. The Quality Supervisor serves as a key liaison between manufacturing, engineering, supply chain, and customers to ensure quality objectives are achieved.

General Responsibilities

Quality Management System (QMS)

• Ensure compliance with all ISO 9001 requirements, procedures, work instructions, and documented processes.
• Coordinate internal audits and support external audits conducted by customers, certification bodies, and corporate representatives.
• Monitor effectiveness of quality processes and drive actions to address identified gaps.
• Manage document control and ensure quality documentation remains current and compliant.

Quality Performance & Reporting

• Collect, analyze, and report monthly Quality Key Performance Indicators (KPIs)
• Prepare and present monthly quality reports to plant and Quality Director.
• Develop and track improvement plans to achieve quality objectives and business goals.

Corrective and Preventive Actions

• Administer and maintain the Corrective Action System.
• Lead root cause investigations using methodologies such as:
  • 5 Why Analysis
  • Fishbone Diagram (Ishikawa)
  • 8D Problem Solving
  • Pareto Analysis
• Ensure timely implementation, verification, and effectiveness reviews of corrective actions.
• Monitor trends and identify opportunities for systemic improvements.

Customer Quality & PPAP Management

• Review LVA Segment quality requirements and ensure compliance throughout the manufacturing process.
• Coordinate and prepare PPAP documentation packages for LVA segment submission and approval.
• Serve as the primary contact for customer quality concerns, corrective actions, and quality audits.
• Support new product launches by validating quality requirements and control plans.
• Collaborate with engineering and manufacturing teams to ensure robust process controls.

Manufacturing Quality Support

• Supervise quality inspectors and quality technicians, as applicable.
• Support production teams in resolving quality issues and reducing defects.
• Participate in process improvement initiatives focused on reducing waste, variation, and customer complaints.
• Ensure inspection and testing activities are conducted according to established procedures.
• Promote a culture of quality, accountability, and continuous improvement across the facility.

The ideal candidate for this role will bring demonstrated success in Sourcing. Additionally, they will have the following desired skills and characteristics:

• Bachelor's degree in Engineering, Industrial Technology, Quality, Manufacturing, or related technical discipline preferred or equivalent combination of education and manufacturing quality experience may be considered.
• 3-5 years of quality experience within a manufacturing environment.
• Minimum 3 years of leadership or supervisory experience preferred.
• Experience maintaining and improving ISO-9001 Certified Manufacturing Systems and knowledge of standards and principles.
• Experience with PPAP submissions, customer quality requirements, and corrective action management.
• Experience with PPAP, FMEA, Control Plans, MSA, 8D Problem Solving, and Root Cause Analysis.
• Ability to analyze quality data and develop actionable improvement plans.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent organizational and project management abilities.
• Ability to work cross-functionally in a fast-paced manufacturing environment.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.