Quality Supervisor

UNC Health Appalachian; Boone (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA option

403(b) retirement plan with employer  

Tuition reimbursement and credential/c

Paid time off

Parental leave

Job summary

UNC Health Appalachian seeks a Quality Supervisor to lead the Laboratory's Quality Management Program, ensuring regulatory compliance, accreditation readiness, and continuous improvement across our health system. You will partner with leadership, supervisors, medical staff, and quality departments to monitor and enhance quality and safety of laboratory services.

The role involves directing performance improvement, data analysis, and documentation control, while promoting the organization’s

Qualifications

• Minimum of 5 years of clinical laboratory experience required.
• Minimum of 2 years in quality, regulatory, technical, supervisory, or leadership roles.
• Experience with CAP, CLIA, AABB, Joint Commission, and CMS requirements.

Responsibilities

• Lead the laboratory Quality Management Program with leadership and staff.
• Oversee quality indicators, occurrence management, competency programs, and document control.
• Review validation/verification activities and monitor proficiency testing performance.
• Lead inspection readiness and accreditation activities.
• Implement corrective actions and drive continuous process improvement.
• Provide analytical support through data collection, trending, and reporting to leadership.

Skills

Quality management

Regulatory compliance

Data analysis

Leadership

Communication

Tools

MS Word

MS Excel

Job description

Why You’ll Love Working Here

As a Quality Supervisor in the Laboratory at UNC Health Appalachian, you’ll serve as the laboratory’s quality management leader and technical resource for regulatory compliance, accreditation readiness, performance improvement, and quality assurance. You’ll partner with laboratory leadership, technical supervisors, medical staff, and organizational quality departments to develop, implement, monitor, and improve the laboratory Quality Management Program.

This is an opportunity to shape the quality and safety of laboratory services across our health system while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains.

Compensation: Starting at $36.64/hour, based on education and experience

Schedule: Full-time; Monday-Friday; 8:00 AM - 5:00 PM

Benefits: Applicable benefits include comprehensive medical, dental, and vision coverage; HSA option; supplemental insurance options; 403(b) retirement plan with employer match; paid time off; tuition reimbursement/certification bonuses; paid parental leave; wellness incentives; may be eligible for childcare assistance; and employee discounts

Benefits Eligibility: Applicable benefits will begin on the first of the month following 60 days of employment.

What You’ll Do as a Quality Supervisor

• Lead the laboratory Quality Management Program, collaborating with laboratory leadership, technical supervisors, medical staff, and organizational quality departments to develop, implement, monitor, and improve it.
• Oversee quality indicators, occurrence management, competency assessment programs, and document control.
• Review validation and verification activities and monitor proficiency testing performance.
• Lead inspection readiness and accreditation activities.
• Implement corrective actions and drive continuous process improvement initiatives.
• Provide analytical support to laboratory leadership through data collection, trending, benchmarking, and reporting to support operational and strategic decision-making.
• Serve as a technical resource for regulatory compliance and quality assurance.
• Promote the mission, vision, and values of UNC Health Appalachian.

Qualifications/Licenses

• Experience:
  • Minimum of 5 years of clinical laboratory experience required.
  • Minimum of 2 years of laboratory quality, regulatory, technical, supervisory, or leadership experience required.
  • Experience with CAP, CLIA, AABB, Joint Commission, and CMS regulatory requirements.
  • Experience with quality management systems, performance improvement methodologies, and accreditation preparation.
• Preferred Qualifications:
  • American Society for Clinical Pathology (ASCP) certification.
  • Certified Professional in Healthcare Quality (CPHQ).
  • ASQ quality certifications.
  • AABB quality or blood bank experience.

Knowledge, Skills, & Abilities

• Working knowledge of CAP, CLIA, AABB, Joint Commission, and CMS requirements, and of quality management systems and performance improvement methodologies.
• Significant knowledge of the principles and practices of departmental clinical processes, with familiarity with departmental equipment.
• Knowledge of acute care operations of the department and information systems.
• Analytical skills for data collection, trending, benchmarking, and reporting.
• Working knowledge of MS Word and MS Excel.
• Ability to communicate courteously and effectively with staff, physicians, and leadership, acting within the chain of command.
• Exceptional customer service to staff, physicians, and colleagues.

Physical & Work Environment

• Prolonged sitting, standing, and walking; frequent bending, squatting, kneeling, twisting, turning, and reaching.
• Lift, carry, push, or pull 50+ lbs.
• Manual dexterity and mobility; frequent hand, finger, and wrist repetition; near visual acuity and close eye work.
• Regular exposure to bloodborne pathogens, laboratory reagents, and hazards from electrical/mechanical equipment.
• Exposure to vibration and cramped spaces; infrequent exposure to ionizing/nonionizing radiation.
• Monday-Friday, 8:00 AM - 5:00 PM, as outlined in the schedule above.

What Sets Us Apart

Career Growth:

Access ongoing professional development, certification support, and advancement opportunities through our Career Pathways Program.

Impactful Work:

Lead the quality and compliance efforts that help ensure safe, accurate, and accredited laboratory services across our three hospitals, 13 medical practices, and specialty centers.

Community & Lifestyle:

Located in Boone, North Carolina, UNC Health Appalachian offers the opportunity to live and work in the heart of the Blue Ridge Mountains, with access to year-round outdoor recreation and a welcoming community.

Meaningful Benefits:

Enjoy comprehensive insurance coverage, retirement benefits with employer match, paid time off, paid parental leave, tuition reimbursement, student loan refinancing and college savings resources, an award-winning wellness program, employee-to-employee financial assistance, and discounts to attractions such as Dollywood and Tweetsie Railroad.

Inclusive Culture:

UNC Health Appalachian embraces diversity and is committed to creating a fair, inclusive hiring process and workplace where every team member is respected and valued.

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact [e-mail] .