Quality Supervisor

IML Labels; Aurora (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

IML Labels Chicago Inc. is seeking a QA role to lead the overall quality process on the label production line, ensuring decisions on suspect/non-conform products meet quality standards and customer satisfaction.

You will manage internal audits, support root-cause analysis, and drive corrective actions while handling customer and supplier complaints and calibration data for measuring instruments.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in label production preferred.
• 2+ years manufacturing experience an asset.
• 2+ years prior experience in QA preferred.

Responsibilities

• Substitute the Quality technician’s availability to respond to the production floor's quality demands.
• Substitute the Quality technician in making quality decisions for the proper treatment of the non-conform product.
• Substitute the Quality technician in sorting finished or semi-finished goods or supply the information/samples required for production to sort.
• Plan and execute quality audits.
• Analyze the non-conformity report.
• Respond to customer emails (Complaints, documentation requests).
• Investigate customer complaints.
• Enter customer complaints in the electronic X3 Web system.
• Initiate corrective actions acting directly on the root cause.
• Enter corrective actions in the electronic X3 Web system.
• Implement and verify corrective actions.
• Investigate supplier complaints.
• Enter supplier complaints in the electronic X3 Web system.
• Prepare customer and supplier claims.
• Support the process 10 manager with the management of measuring instruments and calibration guides.
• Support the technical department with quality assurance testing
• Support the QMS director with maintaining the documentation system (Elaborating, modifying, applying, and removing documents).
• Participating in any additional improvement projects defined by the immediate supervisor or by IML Labels.

Skills

Communication skills

Physical work

MS Office

Audit & Investigation

English language

Detail oriented

Integrity

Adaptable

Analytical

Spanish (nice to have)

Leadership

Education

High school diploma or equivalent

Tools

X3 Web system

Microsoft Office

Job description

Role

Leading the overall quality process in the label production with decisions on a suspect or non-conform product (raw material, semi-finished goods, finished goods) to ensure quality standards are reached, and customer satisfaction is achieved

Leading the conformity management process by collecting and entering data and treating customer and supplier complaints. Supporting the QC Tech on the measuring instruments process by maintaining proper instrument calibrations

Role

Leading the overall quality process in the label production with decisions on a suspect or non-conform product (raw material, semi-finished goods, finished goods) to ensure quality standards are reached, and customer satisfaction is achieved

As a part of this role, you will be managing/leading all internal audits process through the execution of product/procedural audits and assisting your team on the corrective actions process by participating in the root cause analysis as the elaboration and implementation of corrective actions.

Leading the conformity management process by collecting and entering data and treating customer and supplier complaints. Supporting the QC Tech on the measuring instruments process by maintaining proper instrument calibrations

Requirements

• Good communication skills (written and verbal)
• Ability to work physically (Standing, lifting, sorting)
• Familiar with the Microsoft office suite and being able to maneuver with web-based software
• Good Audit & Investigation skills
• English Language
• Detail Orientated
• Integrity
• Adaptable/flexible
• Analytical
• Spanish – good to have but not require
• Leadership skills

Education And Experience

• High school diploma or equivalent- Required
• 2+ years of experience in label production- Preferred
• 2+ years of manufacturing experience- an assets
• 2+ years Prior experience in QA - Preferred

Responsibilities

• Substitute the Quality technician’s availability to respond to the production floor's quality demands.
• Substitute the Quality technician in making quality decisions for the proper treatment of the non-conform product
• Substitute the Quality technician in sorting finished or semi-finished goods or supply the information/samples required for production to sort
• Plan and execute quality audits.
• Analyze the non-conformity report.
• Respond to customer emails. (Complaints, documentation requests)
• Investigate customer complaints.
• Enter customer complaints in the electronic X3 Web system.
• Initiate corrective actions acting directly on the root cause.
• Enter corrective actions in the electronic X3 Web system.
• Implement and verify corrective actions.
• Investigate supplier complaints.
• Enter supplier complaints in the electronic X3 Web system.
• Prepare customer and supplier claims.
• Support the process 10 manager with the management of measuring instruments and calibration guides.
• Support the technical department with quality assurance testing
• Support the QMS director with maintaining the documentation system. (Elaborating, modifying, applying, and removing documents)
• Participating in any additional improvement projects defined by the immediate supervisor or by IML Labels.

IML Labels Chicago Inc. is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.