Quality Specialist - Implementations

AirLife; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Bereavement leave

EAP resources

Medical leave

Bonus eligibility

Job summary

AirLife in Grand Rapids, MI seeks an Inventory/Quality Support Specialist to manage BP Cuff Adapters, tools, and kit components, ensuring accurate transactions and timely shipments. You will support GDP-compliant documentation, cycle counts, and tool replacements while collaborating with Implementation Specialists and Sales teams.

Requirements include a high school diploma (ASQ a plus) and experience with inventory systems like Great Plains or SalesPad.

Qualifications

• Understanding of inventory transactions, cycle counting, and basic stockroom/warehouse management practices.
• Basic GDP understanding in a regulated/medical device environment.
• Read and interpret pick lists, sales orders, and installation/Field Service Records.
• Strong attention to detail and customer service orientation.
• Ability to adapt to last-minute requests while following documented processes.
• Experience across Implementation Specialists, Sales, and Operations.

Responsibilities

• Perform inventory transactions for BP Cuff Adapters, tools, and kit components.
• Build and pack implementation kits per team requests.
• Coordinate shipping of implementation kits to sites, including tracking and delivery confirmation.
• Manage and maintain implementation tools; request replacements as needed.
• Respond to “extra adapter” requests from field teams with strong customer service.
• Log inventory/sales transactions (MRP, sales orders).
• Conduct cycle counts and reconcile inventory records; distribute results per process.
• Review Field Service Records for GDP compliance; collaborate with specialists to correct gaps.
• Escalate documentation gaps or process issues with clear communication.
• Serve as a point of contact for field technicians on adapter/kit questions.

Skills

Attention to detail

Customer service orientation

Cross-functional collaboration

Process adherence

Communication/escalation

Education

High school diploma/equivalent

ASQ or similar quality/inventory certification

Tools

Great Plains

SalesPad

Job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Position Summary

This position supports the fulfillment, inventory, and quality processes for BP Cuff Adapter and implementation kits. It manages inventory transactions and stock levels for adapters, tools, and kit components; builds and ships cases to implementation sites; maintains and replaces implementation tools; and reviews completed installation and Field Service Records for completeness and Good Documentation Practice (GDP) compliance. The role requires strong attention to detail and customer service, the ability to respond to last-minute requests with urgency while following documented process, and the communication and courage to escalate documentation gaps or field issues.

Position Qualifications

Knowledge, Skills, & Abilities:

• Understanding of inventory transactions, cycle counting, and basic stockroom/warehouse management practices.
• Basic understanding of Good Documentation Practices (GDP) in a regulated/medical device environment.
• Ability to read and interpret pick lists, sales orders, and installation/Field Service Records.
• Strong attention to detail and customer service orientation.
• Ability to adapt to last-minute or urgent requests while maintaining discipline in following documented process.
• Proven ability to work across organizational functions, including Implementation Specialists, Sales, and Operations.
• Strong ability to multi-task, manage time, and communicate/escalate issues clearly.

Level Of Experience

• 1–3 years in inventory, logistics, or quality support
• Exposure to a regulated or medical device manufacturing environment is a plus.
• Experience with inventory/warehouse management systems (e.g., Great Plains, SalesPad or similar) is a plus.
• Experience supporting quality systems or documentation review is a plus.

Level Of Education

• High school diploma/equivalent required, Associate degree a plus
• ASQ or similar quality/inventory certification is a plus.

Travel

• None.

Essential Duties And Responsibilities

• Perform inventory transactions for BP Cuff Adapters, tools, and implementation kit components (receipts, pulls, cycle counts, reconciliation).
• Build and pack implementation kits per team’s request, including adapters, tools, and appropriate buffer stock.
• Coordinate shipping of implementation kits to sites, including tracking numbers and confirmation of delivery.
• Manage and maintain implementation tools; identify, request, and process tool replacements as needed.
• Respond to and fulfill “extra adapter” requests from field implementation teams with strong customer service.
• Log inventory/sales transactions (e.g., MRP entries, sales orders) related to adapter and kit shipments.
• Conduct recurring cycle counts and reconcile inventory records; distribute results per process.
• Review completed installation/Field Service Records for completeness and Good Documentation Practice (GDP) compliance.
• Partner with Implementation Specialists to correct or complete missing or inadequate field documentation.
• Escalate documentation gaps, process breakdowns, or inadequate field feedback to appropriate leads/management with clear, timely communication.
• Serve as a point of contact for implementation technicians on adapter/kit questions, supporting consistent messaging.
• Support process improvement initiatives (e.g., barcode scanning, dock-to-stock receiving, automated sales reporting).
• Respond to last-minute requests with appropriate urgency while adhering to documented processes and controls.

Other Responsibilities

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Benefits

AirLife offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), paid time off, paid holidays, bereavement leave, Employee Assistance Program resources, and medical leave benefits, subject to applicable eligibility requirements. Certain positions may also be eligible for bonus, commission, or other incentive compensation.

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.