Quality Specialist II

Premera Blue Cross; Atlanta (GA); A distancia; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Premera Blue Cross is seeking a Quality Auditor to conduct audits of claims, enrollment, and customer service processes. You will plan and execute audits, communicate findings, and help drive corrective actions across departments.

The role requires 3 years of related experience including quality audit exposure, with a preference for Quality 101 certification and bilingual capability (English/Spanish). This telecommuter position offers growth in quality assurance and data-driven problem solving.

Formación

• Three (3) years of claims, customer service or enrollment work experience, which includes one (1) year of quality audit, quality control, or quality assurance experience.
• Bilingual proficiency in English/Spanish may be required with clear communication.
• Quality 101 certification is preferred.

Responsabilidades

• Plan, develop, and communicate an audit within a defined scope, including resource scheduling.
• Conduct meetings in performance of the audit.
• Maintain knowledge of procedural changes, audit techniques, and reference materials for assigned audit functions.
• Verify, document and communicate audit results, develop an audit report, and evaluate corrective action/follow-up.
• Resolve conflicts directly and respectfully to address audit findings.
• Identify trends and root causes of errors and recommend improved procedures.
• Assist in consulting with external departments to resolve high impact quality issues.
• Lead and facilitate team meetings and work groups on Quality Review & Reporting initiatives.
• Explain how quality principles align the audit function with the organization.

Conocimientos

Quality auditing

Data analysis

Root cause analysis

Communication

Educación

High school diploma or GED

Descripción del empleo

Workforce Classification: TelecommuterJoin Our Team: Do Meaningful Work and Improve People's LivesOur purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. It's this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: .

What you will do:

• Conduct audits in a professional, ethical and objective manner using and interpreting applicable standards/requirements.
• Effectively plan, develop, and communicate an audit within a defined scope, including resource scheduling. Conduct necessary meetings in performance of the audit.
• Maintain in-depth working knowledge of procedural changes, audit techniques, and plan automated systems, subsystems, and reference materials for assigned audit functions.
• Responsible for a wide variety of quality auditing tools and techniques. Verify, document and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action/follow-up.
• Resolve conflict directly and respectfully, engaging in challenging and important conversations to resolve audit findings.
• Identify trends and the root cause of errors and recommend improved procedures/guidelines to Operations proactively.
• Assist in consulting with external departments to help resolve high impact key business issues surrounding quality assurance.
• Help individuals and the team become stronger by actively participating, leading and facilitating team meetings and work groups regarding Quality Review & Reporting initiatives and incentives.
• Understand quality principles as they relate to business processes and explain the importance of aligning the audit function to the organization.
• Other duties as assigned.

What you will bring:

• High school diploma or GED. (Required)
• Three (3) years of claims, customer service or enrollment work experience, which includes one (1) year of quality audit, quality control, or quality assurance experience. (Required)
• May require bilingual proficiency in a particular language (English/Spanish) with the ability to articulate messages and information clearly and accurately. (Preferred)
• Quality 101 certification. (Preferred)

What you will gain:

• Build expertise in quality auditing and compliance standards.
• Strengthen data analysis and root-cause problem-solving skills.inuation