Quality Specialist

BHcare; North Haven (CT); On-site; USD 85,000 - 105,000; Full time

Job summary

BHcare is seeking a Quality Improvement Specialist to support its data-driven quality management program in North Haven, CT. The role collaborates with clinical and operational leaders to analyze performance data, drive improvements, and ensure regulatory readiness.

Responsibilities include collecting and analyzing data, developing dashboards and KPIs, and supporting corrective action plans across programs. A related bachelor's degree and experience in healthcare quality are preferred.

Qualifications

• Bachelor's degree or higher in a related field; preferred.
• Experience in quality improvement, quality management, or data analytics.
• Familiarity with accreditation standards and regulatory requirements.

Responsibilities

• Collect, validate, analyze, and maintain quality data to support regulatory requirements.
• Develop data collection methodologies, tracking systems, and dashboards.
• Monitor performance measures and identify trends needing intervention.
• Collaborate with leadership to implement quality improvement initiatives and corrective actions.
• Provide education and support on quality improvement tools and practices.

Skills

Data analytics

Quality improvement

Regulatory awareness

Education

Bachelor's degree (Public Health/Healthcare Administration/Healthcare Management/Public Policy)

Associate degree + 2 years relevant experience

Tools

EHR systems

Data visualization tools

Reporting platforms

Job description

Job Details

Job Location: 127 Washington Avenue, North Haven, CT - North Haven, CT 06473

Position Type: Full Time

The Quality Improvement Specialist supports BHcare's commitment to providing high-quality, person-centered behavioral health and healthcare services through the collection, analysis, reporting, and interpretation of quality and performance data. This position plays a key role in maintaining a data-driven quality management program that promotes regulatory compliance, accreditation readiness, continuous quality improvement, and informed decision-making across the organization.

Working collaboratively with clinical and operational leaders, the Quality Improvement Specialist identifies opportunities to improve service delivery, client outcomes, and organizational performance. This role supports BHcare's mission by fostering a culture of accountability, transparency, innovation, and continuous improvement.

Essential Duties and Responsibilities

• Collect, validate, analyze, and maintain quality, compliance, and performance data to support organizational objectives and regulatory requirements.
• Develop and implement data collection methodologies, tracking systems, and reporting processes that support quality initiatives.
• Create, maintain, and distribute dashboards, scorecards, key performance indicators (KPIs), and quality metrics.
• Monitor organizational, program, and provider-level performance measures to identify trends, opportunities, and areas requiring intervention.
• Collaborate with leadership, clinical staff, and program teams to develop and implement quality improvement initiatives and corrective action plans.
• Support ongoing monitoring and evaluation of quality improvement projects and organizational outcomes.
• Provide education, guidance, and technical support to staff regarding quality improvement tools, processes, and best practices.

Regulatory Compliance, Licensing, and Accreditation

• Participate in activities that support BHcare's compliance with federal, state, and accrediting body requirements.
• Assist in preparing for licensing reviews, accreditation surveys, audits, and site visits.
• Monitor compliance with organizational policies, procedures, regulatory standards, and quality requirements.
• Support the development and implementation of corrective action plans arising from audits, surveys, or quality reviews.
• Maintain documentation and reports required for accreditation, licensing, and regulatory compliance activities.

Data Analysis and Reporting

• Analyze quantitative and qualitative data utilizing statistical and analytical methods to evaluate performance, outcomes, and service effectiveness.
• Identify trends, patterns, variances, and opportunities for improvement across programs and services.
• Prepare reports, presentations, and summaries for organizational leadership, committees, regulatory agencies, and external stakeholders.
• Translate complex data into meaningful information and actionable recommendations that support strategic and operational decision-making.
• Support evidence-based practices by providing data and analysis to inform program planning and quality initiatives.

Person-Centered and Continuous Improvement Initiatives

• Promote person-centered approaches throughout quality improvement and performance management activities.
• Participate in organization-wide initiatives focused on improving client experiences, outcomes, and service delivery.
• Utilize evidence-based quality improvement methodologies, including Plan-Do-Study-Act (PDSA), root cause analysis, and performance improvement frameworks.
• Support transparent reporting of performance data at the organizational, program, and provider levels.
• Foster a culture of continuous quality improvement that aligns with BHcare's mission, values, and commitment to excellence.

Qualifications

Bachelor's degree in Public Health, Healthcare Administration, Healthcare Management, Public Administration, Public Policy, Data Analytics, Social Sciences, or a related field preferred.

• Associate degree plus two (2) years of relevant experience; or
• High School Diploma/GED plus four (4) years of relevant experience.

Experience

• Minimum of two (2) years of experience in quality improvement, quality management, program evaluation, data analytics, compliance, accreditation support, or related healthcare functions.
• Demonstrated experience collecting, analyzing, and reporting performance and outcome data.
• Experience translating data findings into performance improvement initiatives and operational recommendations.
• Experience preparing professional reports and presenting findings to stakeholders.

Preferred Qualifications

• Experience in behavioral healthcare, mental health, substance use treatment, community healthcare, or human services settings.
• Familiarity with Joint Commission, CARF, DPH, DMHAS, or other healthcare accreditation and regulatory standards.
• Experience using Electronic Health Records (EHR), data visualization tools, and reporting platforms.