Quality & Safety Manager - 1st Shift

GXO Logistics, Inc.; Santa Clara (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

GXO Logistics, Inc. in Santa Clara, CA is seeking a Quality & Safety Manager to lead the site's QMS and EHS programs, ensuring regulatory compliance and operational excellence. You will collaborate with operations leadership to drive improvements and safeguard employees.

The role requires 4 years of experience in quality, safety, or compliance in industrial settings, leadership capability, and ISO/QMS knowledge. A Bachelor's degree in a related field is preferred. Travel up to 25% may be needed.

Qualifications

• 4 years of experience managing quality, safety, or compliance programs in a warehouse, distribution, manufacturing, or industrial environment.
• Experience with safety audits, incident investigations, and regulatory compliance.
• Experience in an ISO-certified environment and Quality Management Systems.
• Supervisory or leadership experience.
• Proficiency with Microsoft Office applications, including intermediate to advanced Excel skills.

Responsibilities

• Maintain and monitor the site's Quality Management System (QMS) in accordance with ISO standards.
• Monitor QMS performance and implement corrective actions.
• Lead Root Cause Analysis (RCA) and develop effective Corrective Action Plans (CAPs).
• Manage customer quality concerns and Corrective Action Requests (CARs).
• Develop and deliver safety programs to promote OSHA compliance and safe work practices.
• Lead safety audits and incident investigations; report findings and track improvements.
• Coach and develop team members; drive a culture of safety, quality, and continuous improvement.

Skills

Quality management

Safety leadership

Regulatory compliance

Leadership experience

Data analysis

Excel skills

Education

Bachelor's degree

Tools

WMS

Inventory management software

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday-Friday 8:00am-4:30pm

Quality & Safety Manager

As the Quality & Safety Manager, you will lead the site's Quality Management System (QMS) and Environmental, Health & Safety (EHS) programs to ensure operational excellence, regulatory compliance, and a safe working environment for all employees. You will be responsible for developing, implementing, and maintaining quality and safety processes that support business objectives, customer requirements, and continuous improvement initiatives.

In this role, you will serve as the site subject matter expert for quality and safety, partnering with operations leadership to drive compliance, reduce risk, improve performance, and foster a culture of accountability and engagement. You will oversee audits, investigations, corrective actions, employee training, and performance reporting while promoting customer satisfaction and operational efficiency.

Pay, Benefits And More.

The annual salary range for this role is $88,151-$110,189/Year. GXO, in good faith, believes this is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California. This rate may be modified in the future.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

What You'll Do on a Typical Day

Quality Management

• Manage and maintain the site's Quality Management System (QMS) in accordance with documented policies, procedures, and ISO standards.
• Monitor QMS performance, identify improvement opportunities, and recommend corrective and preventive actions.
• Lead Root Cause Analysis (RCA) activities and ensure the development and implementation of effective Corrective Action Plans (CAPs).
• Manage customer quality concerns, Corrective Action Requests (CARs), and maintain productive customer relationships.
• Conduct internal audits and follow-up activities to verify the effectiveness of corrective and preventive actions.
• Investigate operational processes and performance issues to identify opportunities for continuous improvement and operational excellence.
• Support plant operations in identifying and implementing Lean process improvement initiatives.
• Coordinate training programs to ensure compliance with quality requirements and operational procedures.
• Direct and prioritize maintenance-related activities as applicable to support operational and quality objectives.

Safety Management

• Develop, implement, update, and maintain safety and health programs, policies, and procedures in compliance with company policies and applicable federal, state, and local regulations.
• Serve as the site subject matter expert for OSHA compliance and safety-related matters.
• Conduct risk assessments, job hazard analyses, and process reviews to identify and mitigate workplace hazards.
• Lead incident investigations and ensure accurate documentation, reporting, root cause determination, and corrective action implementation.
• Conduct safety audits and compliance inspections to verify adherence to regulatory and company requirements.
• Develop and deliver safety training programs to promote employee awareness, engagement, and safe work practices.
• Monitor, analyze, and report safety performance metrics, including leading and lagging indicators, and provide recommendations for improvement.
• Drive initiatives that strengthen the site's safety culture and reduce workplace incidents.

Leadership & Continuous Improvement

• Lead, coach, and develop team members while fostering a culture of accountability, quality, and safety.
• Coordinate cross-functional activities to ensure effective use of resources and achievement of operational goals.
• Analyze quality and safety data, develop key performance indicators (KPIs), and prepare reports for site and senior leadership.
• Promote customer, regulatory, and company requirements throughout the organization.
• Ensure all quality and safety records are maintained accurately and in accordance with established standards.
• Support corporate quality and safety initiatives and travel as needed to support business objectives.

What You Need to Succeed at GXO

At a Minimum, You'll Need

• 4 years of experience managing quality, safety, or compliance programs in a warehouse, distribution, manufacturing, or industrial environment.
• Experience with safety audits, incident investigations, and regulatory compliance.
• Experience in an ISO-certified environment and Quality Management Systems.
• Supervisory or leadership experience.
• Experience reporting and analyzing quality and safety metrics.
• Proficiency with Microsoft Office applications, including intermediate to advanced Excel skills.

It'd Be Great If You Also Have

• Bachelor's degree in Occupational Health & Safety, Safety Sciences, Engineering, Quality Management, Business, or a related field.
• 5+ years of experience leading quality and safety programs in a warehouse, manufacturing, or industrial environment.
• Professional certifications such as OSHA, CSP, ASP, Six Sigma, Lean, or ISO Lead Auditor.
• Membership in a nationally recognized safety or quality organization.
• Experience with warehouse management systems (WMS) and inventory management software.
• Strong knowledge of OSHA regulations, ISO 9001 standards, and continuous improvement methodologies.
• Excellent analytical, problem-solving, organizational, verbal, and written communication skills.
• Proven ability to influence cross-functional teams and drive a culture of safety, quality, and continuous improvement.
• Availability to travel up to 25% as business needs require.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.