Quality Review Manager

Hanmi Bank; Los Angeles (CA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Bonus potential

Stock options

Comprehensive benefits

Paid time off

Job summary

Hanmi Bank in Los Angeles, CA is seeking a Quality Review Manager to ensure compliance across loan documentation, underwriting guidelines, and lending policies. The role involves reviewing consumer, commercial, and SBA documents to ensure accuracy and regulatory conformity, while overseeing staff and interdepartmental coordination.

The successful candidate will lead a team, enforce policy, monitor controls, and liaise with legal counsel as needed.

Qualifications

• Bachelor’s degree preferred; seven+ years in commercial or SBA lending, including cash flow analysis and appraisal valuation.
• Commercial real estate and SBA analysis/underwriting experience is a plus.
• Strong problem solving, analytical and decision-making skills.
• Ability to handle multiple transactions in a team setting.
• Strong customer service and relationship management skills.
• Proficiency in lending terminology and procedures.

Responsibilities

• Apply decision-making techniques to inquiries, approvals, and requests within policy limits.
• Ensure security measures protect loans, collateral, assets, and staff.
• Identify control deficiencies and recommend mitigation in loan origination.
• Oversee and maintain departmental reports.
• Review loan files before Sr. Management review and Loan Committee submission.
• Coordinate with processing/funding for accurate loan document flow.
• Perform final loan file review after funding.
• Maintain open communication among borrowers, escrow, title, and staff.
• Consult with legal counsel as needed.
• Guide credit officers on proper documentation.
• Instruct staff on documentation and title issues.
• Provide customer service in person and by phone.
• Review staff work for proper documentation.
• Supervise or delegate to downline staff.
• Apply underwriting policies to all loan documents.
• Foster development of department staff through communication and delegation.
• Cover for absent staff and manage workload.
• Conduct personnel actions and hiring duties.
• Uphold ethics, respect diversity, and ensure harassment-free environment.
• Follow OSHA and safety standards.
• Perform other duties as assigned.

Skills

Problem solving

Analytical thinking

Decision making

Customer service

Communication skills

Teamwork

PC skills

Mainframe familiarity

MS Office

Education

Bachelor’s degree

Commercial or SBA lending experience

Tools

Mainframe

Word processing

Spreadsheets

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Review Manager

Full-Time Headquarters, Los Angeles, CA, US

2 days ago Requisition ID: 2110

Salary Range: $95,000.00 To $150,000.00 Annually

SUMMARY

The position of Quality Review Manager is responsible for assisting the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures; reviews consumer, commercial, SBA legal documents and related documentation for accuracy and compliance after funding.

Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA (Gramm-Leach-Bliley Act), Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

REQUIRED DUTIES

1. Consistently applies superior decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
2. Ensures implementation and compliance to meet security precautions and protect customer loans, collateral, bank assets and staff.
3. Identify control deficiencies, discuss with lending units, senior management, and initiates control matter recommendations in loan origination areas
4. Oversees, r eviews and maintains departmental reports.
5. Responsible for reviewing loan files prior to Sr. Management review and approval to submit to Loan Committee.
6. Works with processing/funding to ensure accurate flow of information in documents to provide efficient closing of loan funding.
7. Responsible for the final review of the loan file after the loan is funded.
8. Maintains an open line of communication / correspondence between all involved parties. These parties include but not limited to the Borrower, Escrow, Title, and other related Company staff.
9. Consults with legal counsel and third-party companies as needed.
10. Instructs and provides guidance to credit officers/credit managers regarding proper documentation.
11. Instructs staff when there are documentation and title issues.
12. Instructs staff what documentation is needed to complete loan files.
13. Provides customer service including meeting and greeting customers in person and on the phone.
14. Reviews work product of staff on proper documentation.
15. May supervise, or oversee and delegate work to downline employees and administrative staff.
16. Applies knowledge of the Bank’s underwriting and lending guidelines and policies when reviewing all loan documentation and confirms documentation is in compliance to these guidelines and polices.
17. Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures.
18. Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
19. Assumes responsibility for various job duties in the absence of staff members or in overload situations.
20. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
21. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
22. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
23. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
24. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
25. Performs duties specific to the position and other functions as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree highly preferred; High school diploma and/or or seven (7) or more years work experience and/or training in commercial or SBA lending – specifically, property cash flow analysis and appraisal valuation methods. .
• Commercial real estate and/or SBA analysis/underwriting experience a plus
• Strong problem solving, analytical and decision making skills.
• Able to handle multiple transactions at once and work well in a team-oriented environment
• Strong customer service skills, relationship development and management skills
• Intermediate experience, knowledge and training in all lending activities and terminology.
• Able to make a conclusive recommendation based on independent analysis.
• Able to handle multiple transactions at once and work well in a team-oriented environment.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Good verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.

Pay $95,000 - $150,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

The application window for this position is expected to close on December 9, 2026.