Quality Representative

Eastman; Springfield (MA); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays and leave

Career development programs

Job summary

Eastman, a global specialty materials company, seeks a Quality Engineer for our Springfield, MA site to lead quality assurance, operational excellence, and continuous improvement initiatives.

You will develop, implement and maintain practices ensuring raw materials, in-process and finished goods meet specifications; provide analytical support; and partner with cross-functional teams to address defects and drive customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering, Chemistry or Science
• At least 3 years’ experience in quality, lab or manufacturing setting
• Strong initiative to plan, prioritize and work with minimal supervision
• Excellent technical, analytical, troubleshooting and process skills
• ISO/IATF experience and Six Sigma/Lean preferred

Responsibilities

• Lead site-wide quality, operational excellence and continuous improvement initiatives
• Develop, implement and maintain quality practices meeting specifications and customer expectations
• Provide analytical support to Manufacturing and other functions and train teams on test methods
• Collaborate with cross-functional departments to address customer complaints and market trends
• Identify root causes and drive corrective actions with statistical tools and audits

Skills

Quality mindset

Analytical skills

Cross-functional

Communication skills

Problem solving

Education

Bachelor’s degree in Engineering, Chemistry or Science

Tools

Labware

SAP

Minitab

Excel

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .

Responsibilities

• Strong commitment to Zero Incident Mindset principles throughout the Quality Organization
• Utilize effective collaboration and relationship building skills to support trusting, highly motivated and cohesive team environment including effective reinforcement of team members
• Responsible for site-wide quality, operational excellence and continuous improvements initiatives
• Develop, implement and maintain practices and policies that assure raw materials, in-process and finished materials meet quality specifications and customer expectations
• Provide analytical support to Manufacturing and to other functions as needed. This includes where necessary developing, implementing and assisting in training of new or improved test methods.
• Partner with various cross-functional departments to address customer complaints and market trends, and to improve customer satisfaction and quality awareness
• Identify root causes of internal and external opportunities. Effectively utilize operational excellence and statistical tools where applicable to implement and ensure that corrective actions from such investigations are effective.
• Ensure compliance with ISO/IATF Quality Systems including performing quality, product and process audits, followed by identifying trends and working on improvement actions
• Provide QC Lab on-call and backup coverage
• Contribute to best practice efforts across all sheet and resin QC and plants by proactively partnering with Worldwide AMI Quality

Requirements

• Bachelor’s degree in Engineering, Chemistry or Science required
• At least 3 years’ experience in quality, lab or manufacturing setting required
• High degree of initiative and ability to plan, prioritize, and work with minimal supervision in a hands‑on environment
• Excellent technical, analytical/statistical, troubleshooting, process and innovation skills
• Excellent written and verbal communication skills
• Ability to contribute effectively as an individual and within a team
• Demonstrate positive behaviors in adaptability, organization, prioritization, detail orientation, multi-tasking, and bias for action
• Solid analytical method development skills with prior laboratory experience preferred
• Six Sigma, Lean, Operational Excellence and/or Continuous Improvement experience preferred
• ISO 9001/IATF 16949 experience preferred
• CQA or CQE preferred
• Labware and SAP experience preferred

Note

Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F‑1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $76,100 to $104,500.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax‑free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical‑illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial‑planning tools, family‑building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long‑term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.