Quality Program Manager, Data Center Design and Construction

Meta Careers; New York (NY); On-site; USD 150,000 - 209,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta is seeking an experienced Design, Development, and Delivery Quality Program Manager to join the Data Center Engineering & Construction Quality team. The role oversees the 3rd Party Quality Agent program and coordinates with on-site teams, GCs, EORs, OEMs, and internal Design Engineering stakeholders to drive on-time delivery across global campuses.

Responsibilities include managing contracts, onboarding new agents, conducting performance reviews, and enforcing program standards while

Qualifications

• Requires QA/QC and/or Commissioning experience for data centers or mission-critical construction projects.
• Background in civil/structural, building envelope, mechanical, electrical, and I&C disciplines.
• Experience with Design-Build and Design-Bid-Build programs.

Responsibilities

• Own the 3rd Party Agent quality program roadmap and OKRs.
• Coordinate cross-functional teams across Operations, Design, and Delivery.
• Draft specifications and process docs for quality program deliverables and escalation protocols.
• Track KPIs and escalate blockers to leadership when needed.
• Lead onboarding and quarterly reviews for 3rd Party Agents.

Skills

Quality program management

QA/QC

Commissioning (Cx)

Data center construction

Design-Build/Design-Bid-Build

Vendor management

AI tools integration

KPIs development

Education

BS in Construction Management or Engineering

Tools

Autodesk BIM360 Field

Autodesk FORMA

Job description

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join our Data Center Engineering & Construction (DEC) Quality team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates, and our innovative services are delivered. This role is responsible for the oversight, management, and continuous improvement of the 3rd Party Quality Agent program, by establishing programmatic standards, driving accountability, and enabling effective coordination between Meta's on-site teams, 3rd Party Agents, General Contractors (GCs), Engineers of Record (EORs), OEMs, and internal Design Engineering stakeholders. Through effective leadership and partnerships, the DD&D Quality Program Manager will leverage program core competencies to drive quality outcomes ensuring predictable on-time delivery of our global campuses.Quality Program Manager, Data Center Design and Construction Responsibilities:3rd Party Agent Program ManagementMaintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality AgentsAssign and allocate 3rd Party Agents to sites based on project needs and resource availabilityExecute and manage 3rd Party Agent contractsLead the vetting and onboarding process for new 3rd Party Agents as program needs ariseLead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goalsAssess Agent performance and escalate performance issues to Agent Account RepresentativesConduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etcProgram Oversight & Stakeholder OnboardingProvide overall program oversight and management for the 3rd Party Agent quality programAssist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processesQuality Metrics & Issue ManagementAssess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as neededWork with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the programContinuous Improvement & Standards DevelopmentCollaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixesPartner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learnedQuality Program Management & Cross-Functional CoordinationServe as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streamsDraft and maintain quarterly Quality OKRs in alignment with DEC cross functional partnersAuthor specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methodsFacilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teamsCoordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams)track and escalate blockers as neededContribute to a monthly Health Dashboard, reporting on delivery, quality, process, and dependency statusSupport Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviewsDrive resolution of cross-business-unit and cross-pillar friction items identified in retrospectivesescalate unresolved items to leadership as neededMinimum Qualifications:Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projectsBS in Construction Management or Engineering or equivalent work experienceExperience with Design-Build and Design-Bid-Build construction programsExperience in civil/structural, building envelope, mechanical, electrical, and I&C disciplinesExperience leading QA/QC and Cx programsExperience in contractor, consultant, and vendor managementExperience in mission critical power and cooling infrastructure or other critical systemsExperience working in dynamic project environments with shifting priorities and timelinesPreferred Qualifications:Experience in personnel management, staffing and schedulingExperience operating within cross-functional POD or agile team structures with OKR-based goal-settingExperience with data-driven program management, KPI development, and performance metricsDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience managing third-party quality programs or vendor oversight at a program levelExperience utilizing Autodesk BIM360 Field and/or Autodesk FORMA softwareExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Experience collaborating across organizational boundaries and influencing decisions without direct authority across multiple teams and stakeholdersFamiliarity with enterprise-scale data center quality program standards, processes, and toolsDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$150,000/year to $209,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.