Quality Program Manager

Fred Hutch; Washington; Hybrid; USD 99,487 - 157,227; Full time

Benefits offered by this job

Medical/vision and dental benefits

Tuition reimbursement

Paid vacation (12–22 days/year)

Employee assistance programs

Job summary

Fred Hutch in Washington is seeking a Quality Improvement Specialist to oversee quality measurement and improvement across its oncology clinics. This full-time, hybrid position requires collaboration with local teams and a strong foundation in project management and quality improvement methodologies.

The ideal candidate has a Bachelor’s degree and a minimum of 3 years of healthcare experience. Strong analytical skills, effective communication, and experience with formal quality improvement processes are essential. The role offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum 3 years in healthcare, with experience in cancer services.
• 5 years leading quality improvement projects or teams.
• Strong ability to analyze and visualize data.

Responsibilities

• Oversee quality measurement and improvement priorities.
• Develop and manage quality dashboard metrics.
• Educate teams on quality improvement tools.

Skills

Quality improvement tools

Project management

Data analysis

Communication skills

Education

Bachelor’s Degree

Master’s Degree (preferred)

Tools

Microsoft Office Suite

Electronic Medical Records (Epic preferred)

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease, and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. We seek employees who bring different and innovative ways of seeing the world and solving problems.

This role will provide vision and expertise in service to ensuring the provision of high-quality cancer care to Fred Hutchinson Cancer Center patients at all outpatient oncology clinics. It is a full‑time, salaried position located in a hybrid setting with travel to community sites and the Proton Therapy Center.

Responsibilities

• Oversee quality measurement and improvement priorities, framework, and target-setting with support from Quality leadership, Clinical Operations & Nursing leadership, and partnership from local teams.
• Own the quality dashboard metrics, including target-setting, developing metric definitions, annual review of quality measures for inclusion, quarterly delivery, communication, and review with all pertinent stakeholders; plan corrective actions for any metric that is not meeting a target.
• Serve as a subject‑matter expert in quality improvement, group facilitation, project management, and change‑management approaches and tools.
• Educate local teams on quality planning, control, and improvement tools and approaches.
• Partner with Patient Safety and Infection Prevention teams on safety event reviews, root‑cause analyses, and action planning for reported serious safety events, and provide education around new or revised patient safety or infection‑prevention standards.
• Partner with Accreditation and Regulatory Affairs on survey readiness, education, and follow‑up on actions taken to address site‑specific deficiencies or citations.
• Partner with Patient Experience on patient satisfaction, patient relations, and patient & family engagement.
• Prioritize and manage multiple quality improvement initiatives with potentially competing resources.
• Collaborate with community hospital partner(s) quality and safety teams to align quality improvement initiatives, develop processes to share and monitor patient safety events and patient feedback, and create an integrated cancer quality dashboard.
• Collaborate with front‑line staff, managers, administrators, and clinical staff to facilitate QI interventions.

Qualifications

• Bachelor’s Degree
• Minimum 3 years in healthcare, preferably in cancer or cancer‑related services, and/or community health systems
• Minimum 5 years leading projects, programs, or teams
• Experience with formal quality/process improvement tools, methodologies, and processes
• Quality and performance improvement skills including problem definition and measurement, process gap analysis, development and evaluation of process interventions and monitoring and control systems for continuous improvement
• Demonstrated ability to create and maintain collaborative working relationships remotely and with all levels of the organization
• Experience engaging, motivating, and managing multidisciplinary, cross‑functional teams (clinical and non‑clinical) through large improvement initiatives
• Experience identifying gaps in quality of care, care effectiveness, and utilization, and facilitating quality improvement projects utilizing formal quality improvement processes
• Oversight of quality engagement with proton therapy center and community clinic faculty and staff, joint oncology program(s) partners, and other external partnerships
• Strong written and verbal communication skills with experience leading presentations and facilitating discussions with diverse audiences
• Demonstrated ability to understand, analyze, and visualize data to make informed recommendations
• Demonstrated ability to apply systems thinking to problem solving and to solicit information from stakeholders using open‑ended inquiry
• Familiarity with navigating medical record and reviewing patient charts
• Intermediate to advanced experience with Microsoft Office products: Outlook, Word, Excel, PowerPoint
• Working knowledge of the following:
  • Electronic medical records/clinical information systems (Epic preferred)
  • Patient safety and experience
  • Regulatory and accreditation, specifically TJC, CoC, and DOH
  • Value‑based systems
  • Metric development, analysis, and evaluation

Preferred

• Master’s Degree (MBA, MHA, MPH, or MPA)
• CPHQ certification or commensurate work experience
• Certification in improvement (CPHQ) (may be completed within 1 year in role) or commensurate working knowledge experience (including but not limited to IHI Model for Quality Improvement, Lean, Six Sigma, PDSA, Rapid Cycle Process Improvement, Project Management Professional, ADKAR, or other management methods)
• Demonstrated experience with quality improvement tools and methodologies (IHI model for improvement, Lean, Six Sigma, DMAIC, FMEA)
• Demonstrated experience with project management skills including developing project charters, executing and tracking goals, metrics, scope, timeline, budget, and risks
• Demonstrated experience with change‑management skills including assessing skill and behavior gaps for successful implementation of new processes and developing new skills and behaviors required for success in future state

The annual base salary range for this position is from $99,487.00 to $157,227.00, and pay offered will be based on experience and qualifications.

Although Fred Hutch is not sponsoring most H‑1B visas at this time, candidates who already hold an H‑1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well‑being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12–22 days per year), paid sick leave (12–25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance and/or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206‑667‑4700.