Quality Product Support Engineer: VOC-Driven Continuous Improvement

Techtronic Industries; Anderson (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

TTI Consumer Power Tools, Inc. in Anderson, SC seeks a Quality PSE (Product Support Engineer) to act as the voice of the customer and lead cross-functional continuous improvement within Outdoor Products.

The role focuses on analyzing customer data, identifying product improvements, and implementing changes in current and new products. The ideal candidate has a engineering background with quality experience and proficiency in Excel/Power BI, Minitab, and JMP.

Qualifications

• BS or BA or equivalent in engineering, or a 2-year degree with up to 5 years of quality experience.
• Preferred: working knowledge of QMS (ISO 9001)

Responsibilities

• Regularly reviews metric data from various sources to identify issues, trends, and improvement opportunities from the customer perspective.
• Prepares and presents quality data regarding all products and product categories to indicate progress towards goals.
• Presents results of analysis to product development teams.
• Conducts regular cross-functional meetings with product development teams.
• Leads root cause analysis (8D / 5 Why).
• Supports the quality function on new product development projects with product quality history analysis.
• Supports Supplier Quality in all phases of interaction with suppliers, including development of new parts and assemblies and corrective actions.
• Participates in development, planning and formulation of policies, objectives, and goals.
• Inspects and analyzes components and products for conformance to specifications.
• Develops inspection instructions and equipment.
• Performs system audits to ensure procedures are followed.
• Updates procedures, statistical techniques, testing mechanisms, and equipment.
• Maintains knowledge of SPC, GD&T, gauging methods and software; applies them where appropriate.
• Performs quality system audits and contributes to policy documents.

Education

BS or BA or equivalent experience in an engineering role

2-year degree with up to 5 years of quality experience

Tools

Excel

Power BI

Minitab

ReliaSoft

JMP

Job description

TTI Consumer Power Tools, Inc. in Anderson, SC seeks a Quality PSE (Product Support Engineer) to act as the voice of the customer and lead cross-functional continuous improvement within Outdoor Products.

The role focuses on analyzing customer data, identifying product improvements, and implementing changes in current and new products. The ideal candidate has a engineering background with quality experience and proficiency in Excel/Power BI, Minitab, and JMP.