Quality: Product Integrity Specialist

WOLVERINE WORLDWIDE INC; Rockford (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Wolverine World Wide, Inc. in Rockford, Michigan is seeking a Claims & Quality Coordinator to lead the resolution of product quality claims and collaborate with Brands, International Teams, and Customer Service.

You will gather data, maintain documentation, monitor trends, and support the development of improved claim handling processes while working a flexible hybrid schedule (three days in office, two remote). Travel is required.

Qualifications

• Associate or bachelors degree, business or supply chain.
• 1-2+ years of related experience in Quality or Supply Chain.
• Experience in quality assurance or supply chain operations (preferred).

Responsibilities

• Lead resolution of product quality claims from internal teams and customers.
• Collaborate with Brands, International Teams, and Customer Service to review claims.
• Analyze data and maintain documentation for claims and actions.

Skills

Quality

Supply Chain

Data analysis

Communication

Education

Associate or bachelors degree

Job description

Wolverine World Wide, Inc. (NYSE: WWW) is a global footwear and apparel company driven by a vision to Make. Every Day. Better. Founded in 1883, the Company builds and grows iconic brands including Merrell®," + " Saucony®, Wolverine®, Sweaty Betty®, Chaco®, Hush Puppies®, Stride Rite®, HYTEST®, and Bates®, along with footwear licenses for Cat® and Harley-Davidson®. Headquartered in Rockford, Michigan, the Company’s products are sold in approximately 170 countries and territories worldwide. For more information, visit www.wolverineworldwide.com.

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In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

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Wolverine Worldwide is a Certified™ Great Place To Work®.

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Primary Duties:

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Claims Management

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• Lead the resolution of product quality claims and call-outs from internal teams, international partners, and external customers.
• Apply established guidelines from the corporate Claim Policy and Process to ensure consistent and equitable handling of all cases.
• Serve as a central point of contact for claim-related inquiries, ensuring transparency and responsiveness throughout the resolution process.

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Cross-Functional Collaboration

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• Partner with Brands, International Teams, and Customer Service to review and assess the validity of claims and call-outs.
• Collaborate with the Quality Assurance Director and Regional QA teams to investigate product issues, determine root causes, and assess liability.
• Facilitate discussions between QA leadership and Brand teams to resolve disputes and align on claim outcomes.
• Work closely with Finance to ensure timely and accurate processing of approved claims, including documentation and reconciliation.

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Data Analysis & Documentation

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• Gather, analyze, and validate product data, inspection results, and shipment records to support claim investigations.
• Maintain comprehensive and organized documentation for all claims, including photographic evidence, inspection reports, and communication logs.
• Monitor trends in claims and call-outs to identify recurring issues and recommend preventative actions.

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Communication & Reporting

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• Provide regular updates on the status of open claims to internal stakeholders, ensuring visibility and accountability.
• Communicate findings and resolutions clearly and professionally across departments using email, Microsoft Teams, and other collaboration tools.
• Prepare summary reports and dashboards to track claim volumes, resolution timelines, and outcomes for leadership review.

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Continuous Improvement & Compliance

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• Support the development and refinement of claim handling procedures to improve efficiency and accuracy.
• Participate in training sessions and knowledge-sharing initiatives to stay current on product standards and quality protocols.
• Contribute to the enhancement of product quality by identifying opportunities for improvement and supporting corrective action plans.

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Knowledge, Skills and Abilities Required:

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• Associate or bachelor's degree, business or supply chain
• 1-2+ years of related experience in Quality or Supply Chain industry. College internship (preferred in Manufacturing, Distribution, or Supply Chain industry)
• Preferred:Experience in quality assurance, customer service, or supply chain operations, preferably in the footwear or apparel industry

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Working Conditions:

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Normal office and distribution center environment. Some travel is required.

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Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

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The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

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Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.