Quality & Process Improvement Manager (ISO 9001)

Stuart Rush; Bristol (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

401(k) plan

Job summary

Stuart Rush is seeking a Quality Manager to design, implement, and continuously improve the site’s QMS, driving cost reduction through root cause analysis and cross-functional leadership. This role focuses on quality data, CAPA processes, and a culture of continuous improvement across operations.

Required is a Bachelor's in a related field with 3+ years in manufacturing quality, plus ISO 9001 experience and strong analytical capabilities.

Qualifications

• 3+ years of quality management experience in a manufacturing environment.
• Experience maintaining and improving an ISO 9001 certified or equivalent quality system.
• Strong analytical skills and proven track record of leading process improvement projects with measurable business impact.

Responsibilities

• Serve as management representative for ISO 9001 compliant QMS. Maintain and continuously improve the QMS, including document control, record retention, and system architecture.
• Manage non-conforming material processes, containment actions, and disposition decisions for both internal and external non-conformances.
• Provide support and resolution for day-to-day operational quality issues, responding in an urgent, timely, and effective manner to minimize negative impact.
• Own customer complaint handling, warranty analysis, customer, and 8D/CAPA processes.
• Oversee operational product final testing, incoming, in-process, and final inspection, and other quality assurance activities to ensure product conformance to specifications.
• Measure and manage supplier quality including measures, audits, supplier corrective actions, and oversight of defective material return process.
• Ensure calibration, gauge R&R, and measurement system analysis (MSA) programs are current and effective.
• Lead, coach, and develop the quality team and broader organization on root cause problem-solving methodologies (8D, 5-Why, Fishbone, FMEA) building technical capability in problem-solving and improvement methodologies.
• Act as a change agent, building quality and defect prevention into the process and auditing to ensure adherence to operational quality expectations.
• Develop, collect, track, analyze, and report on quality data, performance metrics (including KPI’s), improvement plans, countermeasures, and daily management.

Skills

Analytical skills

Process improvement

Leadership

Quality management

Education

Bachelor's degree in Engineering, Quality Management, Industrial Technology, or related field

Six Sigma Green Belt or Black Belt certification

Job description

Stuart Rush is seeking a Quality Manager to design, implement, and continuously improve the site’s QMS, driving cost reduction through root cause analysis and cross-functional leadership. This role focuses on quality data, CAPA processes, and a culture of continuous improvement across operations.

Required is a Bachelor's in a related field with 3+ years in manufacturing quality, plus ISO 9001 experience and strong analytical capabilities.