Quality Patient Service Representative

40000 Canyons Medical Group; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health seeks a Patient Service Representative to review quality reports, manage data, and make outreach calls to close care gaps. This non-patient-facing role supports quality measures and collaborates with clinic teams.

The position is full-time (40 hours per week) with standard hours, requiring attention to data accuracy, effective communication, and the ability to work independently while coordinating with care providers.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high-level service.
• Protect privacy and PHI of patients and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs and ensures a superior customer experience by addressing intake and care-related questions.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, tests, referrals, and consultations.
• Registers patients by updating demographic data on the registration system.

Skills

Customer service

Data entry

Communication skills

Computer literacy

Time management

Confidentiality

Collaboration

Problem solving

Education

High school diploma or GED

Tools

EMR software

Job description

Job Summary

Job Description: Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! This non-patient-facing role focuses on reviewing quality reports, managing data, and making outreach calls to help close care gaps and support quality measures. Key responsibilities include verifying data accuracy, documenting findings in the EHR, coordinating follow-up needs with clinic teams, and supporting preventive care and chronic disease management initiatives. The ideal candidate is detail-oriented, comfortable working with quality metrics and reports, communicates effectively, and can work independently while collaborating with providers and care teams.

Pay Range

Pay Range: $18.31 - $23.80 depending on experience

Benefits Eligible

Benefits Eligible: Yes, check them out here

Shift Details

Full-time, 40 hours per week, Monday - Friday 8:00am - 5:00pm

Additional Details

Medical Assistant experience is strongly preferred

Essential Functions

• Essential Functions Provides courteous and professional connections with patients over the phone, in person or via secure messaging.


• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.


• Documents all phone calls accurately and completely in the electronic medical record (EMR).


• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.


• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.


• Follows procedures when identifying patients.


• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.


• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .


• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.


• Scans necessary paperwork and educates patient on financial assistance.


• Proactively requests payments from patients on current and past medical services.


• Receives and processes those payments following appropriate procedures for handling payments.


• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queues, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.


• Skills Professional Etiquette Adaptability Computer Literacy Payment Handling Critical Thinking Confidentiality Collaboration Time Management Problem Solving

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.


• Demonstrated basic computer skills involving word processing and data entry.


• Professional manner and strong interpersonal and communication skills.


• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.


• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.


• Billing and collections experience.


• Computer literacy in using electronic medical records (EMR) systems and other relevant software.


• High school diploma or GED preferred.


• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.


• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.


• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.


• This includes frequent computer use for typing, accessing needed information, etc.


• Position may require standing for long periods of time, lifting supplies May assist patients into/out of the clinic.

Location

Location: Holladay Clinic Work City: Salt Lake City Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.31 - $23.80

Benefits Package

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AI-Enhanced Recruitment Statement

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

About Intermountain Health

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Thanks for your interest in continuing your career with our team!

All positions subject to close without notice.