Quality Outreach Coordinator

Great Lakes Integrated Network, Inc.; Buffalo (NY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid-remote position

Health benefits

401K

Vacation and PTO

Great working environment

Job summary

Great Lakes Integrated Network (GLIN) in Western New York is hiring a Quality Outreach Coordinator. This hybrid-remote role focuses on preventive health education and outreach to promote screening and disease management testing, ensuring quality care and supporting GLIN Quality programs.

The position requires healthcare experience, EMR proficiency, and strong communication. Responsibilities include patient education, chart research, documentation, and coordinating screenings, with a competitive

Qualifications

• Must have Medical Assistant or LPN schooling or certificate.
• 2–4 years in a healthcare setting, primary care preferred.
• EMR experience required.
• Epic experience preferred.

Responsibilities

• Provide patient education by phone, patient portal and by mailing educational materials.
• Research patient charts for preventative health services test results and correct codes.
• Create quality triages/communication and document metrics needing completion.
• Ensure patients with disabilities or without insurance know how to complete screenings.
• Upload patient test results and exclusion criteria onto insurance portals.
• Retrieve medical information from HEALTHeLINK, Infoclique and other sources for EMR upload.
• Complete Insurance Appointment Agenda forms with medical documentation.
• Contact patients to schedule Mammogram bus visits and close gaps in care.
• Encourage colorectal cancer screening and facilitate scheduling.
• Document all patient interactions in EMR accurately and timely.
• Deliver exemplary customer service and support a positive patient experience.
• Perform other duties assigned by management.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

Medical Assistant or LPN certification

Tools

Epic

Job description

The primary focus of the Quality Outreach Coordinator is to provide preventative health service education and outreach to patients to facilitate the completion of screening and disease management testing. This will ensure quality care to patients and support the success of the GLIN Quality programs.

Duties and Responsibilities (including but not limited to):

Qualifications:

• Provide patient education by phone, patient portal and by mailing educational materials to promote optimal health and compliance with Quality health metrics
• Research patient charts for preventative health services test results and correct document codes as needed
• Create quality triages/communication and document preventative health quality metrics that are needed or need to be completed by patients
• Ensure patients with disabilities or those without health insurance have an awareness of how to complete their preventative health screening tests
• Upload patient test results and exclusion criteria onto insurance portals to close insurance company gaps in care
• Retrieve medical information from HEALTHeLINK, Infoclique, and other sources for upload into the patients’ charts
• Complete Insurance Appointment Agenda forms and attach all appropriate medical documentation
• Contact patients to help close gaps in care by offering to schedule patients on the Mammogram bus
• Encourage patients to complete Colorectal Cancer Screening and facilitate scheduling as necessary
• Document all patient interaction in appropriate Electronic Medical Record (EMR) in an accurate and timely manner
• Deliver exemplary customer service in order to provide a positive patient experience across the organization
• Perform other duties assigned by management

Education and Experience:

• Medical Assistant or LPN schooling or certificate required
• Minimum 2 to 4 years in healthcare setting, primary care experience preferred
• EMR experience required
• Prior Epic experience preferred

Specialized Knowledge & Skills Needed for Performance of Job:

• Excellent communication skills both verbal and written
• Ability to handle multiple tasks and priorities
• Exceptional organizational skills
• Outstanding customer service skills

*This is a hybrid-remote position and candidates must reside in WNY to be considered.

We offer an outstanding benefits package including health, dental, 401K, vacation, and PTO, as well as a great working environment

Pay range $20.00 to $27.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within job’s compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual, and internal equity considerations.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads New York in provider and patient satisfaction.

Great Lakes Integrated Network (GLIN) values diversity, inclusion, and equity as matters of fairness and effectiveness.

We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feels welcomed and engaged.

Great Lakes Integrated Network is an Equal Opportunity Employer