Quality Operations Manager

Medical University of South Carolina; Orleans Estates (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Medical University of South Carolina is seeking a Quality Operations Manager I to provide operational leadership for cross-functional quality initiatives within the Charleston Division. The role supports Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, and Patient Safety under the CQO office.

You will coordinate projects, develop action plans, track deliverables, review contracts, and drive data-driven performance improvements while communicating with

Qualifications

• Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.
• Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Responsibilities

• Coordinate projects and develop action plans across multiple departments.
• Track deliverables, review contracts, and support fiscal to maintain contractual excellence.
• Support data-driven performance improvement and prepare reports/presentations.
• Facilitate communication among clinical, operational, and administrative leaders.
• Focus on Sterile Processing quality, regulatory readiness, and operational improvement.

Skills

Project management

Data analysis

Executive communication

MS Office

Stakeholder collaboration

Process improvement

Education

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred

Job description

Job Description Summary

The Quality Operations Manager I provides operational, project management, analytic, and administrative leadership support for the Office of the Chief Quality Officer, Charleston Division. This role supports cross-functional quality and safety operations across Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, Patient Safety, and other CQO-led priorities.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000649 CHS OH - Quality Management

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The position is designed to strengthen execution, coordination, accountability, and follow-through across multiple departments. The manager will coordinate projects, develop action plans, track deliverables, review contracts, work with fiscal to maintain contractual excellence, support data-driven performance improvement, prepare reports and presentations, and facilitate communication among clinical, operational, and administrative leaders. A major focus of the role will be supporting Sterile Processing Department quality, reliability, regulatory readiness, and operational improvement efforts.

This role does not replace department-specific leadership. Instead, it provides centralized operational support to help each division advance priorities, resolve barriers, standardize processes, and sustain measurable improvements.

Education

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Experience

Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.

Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.

Certifications Preferred, Not Required

Lean Six Sigma, CPHQ, PMP, CRCST, CHL, CSPDT, CIS, or other relevant healthcare quality, project management, or sterile processing certification.

Knowledge, Skills, and Abilities

• Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.
• Ability to support operational improvement across diverse departments without requiring direct authority over those teams.
• Working knowledge of healthcare quality, patient safety, regulatory readiness, performance improvement, and hospital operations.
• Familiarity with sterile processing, perioperative workflows, infection prevention principles, high-level disinfection, instrument readiness, and regulatory expectations preferred.
• Strong analytical skills, including ability to collect, organize, interpret, and present operational and quality data.
• Excellent written and verbal communication skills, including ability to prepare executive summaries, SBARs, presentations, reports, and action plans.
• Proficiency with Microsoft Office tools, especially Excel, PowerPoint, Word, Teams, and related reporting tools.
• Ability to facilitate meetings, document decisions, track action items, and drive follow-through.
• Ability to build trust with leaders, frontline staff, physicians, nurses, technicians, and administrative stakeholders.
• Demonstrated ability to identify operational gaps, recommend practical solutions, and support sustainable process improvement.
• Ability to function independently while keeping leadership informed of risks, barriers, and progress.

Degree of Supervision

This role works under general direction from the Chief Quality Officer or designee. The position requires independent judgment, initiative, and the ability to manage assigned projects and requests with limited supervision. The role may provide indirect coordination, project leadership, and work direction to team members or stakeholders involved in assigned initiatives but is not necessarily intended to have direct supervisory responsibility unless assigned.

Physical Requirements

• Mobility & Posture
• Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• Climbing stairs: Infrequent
• Working indoors: Continuous
• Working outdoors (temperature extremes): Infrequent
• Working from elevated areas: Frequent
• Working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• Bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent
• Manual Dexterity & Strength
• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• Lifting & Force Requirements
• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36”: Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent
• Examples: Transfer 100 lb. non-ambulatory patient = 50 lbs. force Push 400 lb. patient in wheelchair on carpet = 20 lbs. force Push patient stretcher one-handed = 25 lbs. force
• Vision & Sensory
• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depth perception: Continuous
• Peripheral vision: Continuous
• Hearing acuity (with correction)
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous
• Olfactory (smell) function
• Continuous
• Respirator use qualification
• Continuous
• Work Environment & Conditions
• Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees