Quality Operations Lead

SupportFinity™; San Francisco (CA); Hybrid; USD 176,000 - 220,000; Full time

Benefits offered by this job

BetterUp coaching

Competitive compensation

Medical, dental, and vision insurance

Flexible paid time off

Learning and Development stipend

Company breaks

401(k) matching

Job summary

BetterUp is seeking a Quality Operations Lead to bridge analytics, operations, and strategy, scaling excellence across our platform. You will transform data into intelligence and action, building proactive systems that define the next generation of quality at scale.

You’ll drive measurable quality across Coaches, Members, Partners, and Products, embedding quality as a strategic capability that sustains trust and growth while collaborating with Product, Data Science, and Coach Quality to advance

Qualifications

• 8+ years of experience in operations, strategy, analytics, or systems design.
• Data fluency with ability to translate raw data into strategic insight.

Responsibilities

• Build proactive quality intelligence systems to detect and prevent risks.
• Design scalable frameworks to uncover insights and automate next steps.
• Operationalize systems to measure quality across Coaches, Members, and Partners.
• Explore AI and conversational intelligence with product and data science.
• Provide strategic insights to inform renewal risk and network health.
• Ensure insights translate into actionable, scalable processes across teams.

Skills

Excel

SQL

Python

AI platforms

Data analysis

Tools

Python

Job description

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

About The Role

BetterUp is seeking a Quality Operations Lead — a data-driven system architect, who bridges analytics, operations, and strategy to scale excellence across our platform.

This role will drive predictable, measurable quality across Coaches, Members, Partners, and Products — embedding quality as a strategic platform capability that drives trust, confidence, and consistency at every layer.

As a key architect in BetterUp’s platform evolution, you’ll transform data into intelligence and intelligence into action — building proactive systems that define the next generation of quality at scale.

What You’ll Do

• Build proactive quality intelligence systems that detect, predict, and prevent quality risks across the BetterUp platform.
• Design scalable frameworks that uncover insights, identify root causes, and automate next steps.
• Operationalize systems that make quality measurable, repeatable, and efficient across Coaches, Members, and Partners.
• Partner with Product, Data Science, and Coach Quality to explore AI and conversational intelligence applications that enhance performance and trust.
• Drive strategic insights that inform executive decisions on renewal risk, network health, and operational efficiency.
• Serve as a connective force across teams, ensuring insights translate into action and systems scale with growth.

Who You Are

• 8+ years of experience in operations, strategy, analytics, or systems design — ideally in a platform or technology environment where quality and scale intersect.
• Deeply data fluent, with a proven ability to move from raw data to strategic insight to executive-ready narrative.
• A systems architect at heart — you don't just identify problems, you build the frameworks, workflows, and feedback loops that prevent them at scale.
• A track record of designing and operationalizing systems that deliver measurable, repeatable results across complex, cross-functional environments.
• An exceptional communicator and influencer — able to translate analytical complexity into clear strategic direction for senior and executive audiences.
• Passionate about BetterUp's mission and energized by the opportunity to shape the future of human transformation through operational excellence.
• Advanced proficiency across Excel, SQL, and AI-powered platforms — with a demonstrated track record of building end-to-end operational systems that move from raw data to insight to automated, scalable workflow; familiarity with Python a plus.

Why BetterUp

• Join a mission-driven company shaping the future of human potential.
• Work alongside leaders defining quality at the intersection of technology, science, and human development.
• Influence how thousands of Coaches and millions of Members experience BetterUp worldwide.

The Impact

This is not a traditional operations role — it’s a chance to architect the systems that ensure trust, consistency, and excellence at scale.

You’ll help BetterUp evolve from quality management to proactive intelligence — embedding quality as a strategic capability that safeguards revenue, reinforces partner confidence, and fuels growth for years to come.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
• All federal/statutory holidays observed
• 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is as follows:

$176,000 - $220,000: New York City and San Francisco/Bay Area

$158,400 - $198,000: Austin and D.C. Area

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [e-mail]

About the company

BetterUp