Quality Operations Director

schumacher; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Work-life balance

Competitive compensation

Inclusive culture

Job summary

SCP Health seeks a strategic operations and executive support leader to drive the department's rhythms, prepare briefing materials, and coordinate cross-functional quality initiatives. You will oversee project charters, RACI matrices, and stakeholder communications, applying Lean, Six Sigma, and Agile methods.

The role emphasizes data storytelling for executive audiences and collaboration with COE leadership.

Qualifications

• 5+ years in healthcare quality or operations.
• Experience leading cross-functional, matrixed initiatives.
• Ability to develop Board-level reporting and data narratives.
• Strong written and verbal communication skills.
• Knowledge of HEDIS, Star Ratings, or value-based care a plus.

Responsibilities

• Coordinate executive rhythm of the department, including meetings and briefing materials.
• Prepare board reporting packages and QPI summaries.
• Lead cross-functional quality improvement initiatives from scoping to evaluation.
• Develop and maintain project charters, RACI matrices, milestone trackers, and stakeholder communication plans.
• Translate data into compelling narratives for executive audiences and board reviews.
• Identify AI/automation opportunities to reduce manual work and improve reporting speed.

Skills

Project management

Executive communication

Cross-functional collaboration

Data analysis

Healthcare quality knowledge

Education

Bachelor's degree

Master's degree preferred

PMP/CAPM

Lean Six Sigma

Clinical education a plus

Tools

Microsoft Excel

Job description

At SCP Health, what you do mattersAs part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

JOB RESPONSIBILITIES:

Strategic Operations & Executive Support

Manage the operational rhythm of the department: meeting cadence, agenda development, pre-read distribution, action tracking, and follow-through

Prepare and maintain executive-level briefing materials, Board reporting packages, and QPI bundle summaries

Serve as thought partner and surrogate for the EVP in cross-functional forums, representing quality priorities with credibility and clarity

Maintain department-wide initiative inventory; surface interdependencies, risks, and resource constraints proactively

Program & Project Management

Lead or co-lead complex, cross-functional quality improvement initiatives from scoping through implementation and evaluation

Build and maintain project charters, work plans, RACI matrices, milestone trackers, and stakeholder communication plans

Coordinate across COE leadership, CMOs, COOs, Finance, IT, and external health plan partners to ensure alignment and accountability

Apply structured methodologies (Lean, PDSA, Six Sigma, Agile) appropriate to initiative type and organizational context

Performance Reporting & Data Storytelling

Develop and maintain the department's core reporting infrastructure: SACR, MOR, quality scorecards, value-based care dashboards, and ad hoc analytics

Translate raw data from multiple sources (HEDIS, Star Ratings, clinical registries, internal metrics) into compelling narratives for executive and Board audiences

Own presentation development for monthly/quarterly operational reviews, large initiatives, and regulatory reporting requirements

Establish consistent reporting standards, visual templates, and data governance practices across the department

Technology, AI & Process Innovation

Serve as the department's primary translator between clinical quality priorities and technology/AI capabilities

Identify, pilot, and scale AI and automation tools that reduce manual administrative burden and improve data quality and reporting speed

Evaluate and recommend platforms, tools, and workflow solutions that enhance department efficiency

Build internal literacy around AI-assisted quality monitoring, documentation, and performance improvement tools

Performance Improvement & Change Management

Support SEPTEE framework implementation across service lines, including change management planning, training coordination, and adoption tracking

Facilitate process redesign efforts, using structured PI methodologies to identify root causes, redesign workflows, and monitor sustainability

Assist in development of value-based care performance improvement strategies in collaboration with health plan partners and clinical leadership

Communication & Stakeholder Engagement

Draft, review, and distribute internal and external communications on behalf of the EVP, including department announcements, partner correspondence, and regulatory submissions

Coordinate with HR, Finance, Legal, and other departments to advance quality-adjacent initiatives requiring cross-functional input

Represent the department in key operational forums when the EVP is unavailable or requests surrogate participation

EDUCATION:

• Bachelor's degree required; Master's degree (MHA, MBA, MPH, or related), preferred.
• PMP, CAPM, or equivalent project management certification, preferred.
• Lean, Six Sigma Green Belt or Black Belt, preferred.
• Clinical education, a plus.

WORK EXPERIENCE/QUALIFICATIONS:

• 5+ years of progressive experience in healthcare quality, operations, management consulting, or a related field.
• Prior experience in chief-of-staff, operations liaison, performance improvement, clinical analytics, or senior project management capacity, preferred.
• Demonstrated experience managing complex, cross-functional initiatives in a matrixed healthcare organization
• Proven ability to develop Board- and executive-level reporting, presentations, and data narratives.
• Prior experience with value-based care metrics, HEDIS, Star Ratings, or clinical quality and safety programs preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

Exceptional written and verbal communication; able to synthesize complexity for diverse audiences.

Advanced proficiency in Microsoft