Quality Medical Assistant - WellMed at Garland

UnitedHealth Group; Garland (TX); On-site; USD 41,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

WellMed, part of the Optum family, seeks a Quality Medical Assistant to support clinic operations and drive quality care across payer populations. You will assist with health screens, coordinate with physicians, and maintain accurate patient records in the EMR while prioritizing confidentiality and infection control.

You are expected to mentor others, demonstrate strong communication, and manage documentation and data submissions per policies.

Qualifications

• High School diploma or GED required.
• 4+ years as a certified MA or 6+ years total MA experience (2+ years certified).
• Current BLS certification.
• Proven ability to mentor others.
• Expertise with electronic health records (EHR).
• Knowledge of ICD-10 and CPT coding.
• Calm, effective leadership in emergencies.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Excel.
• TB screening and immunization proof required.

Responsibilities

• Partner with physicians to assist patients with health screens and preventive care.
• Outreach to external offices to obtain notes and reports.
• Update EMR with completed preventive health screens and measures.
• Coordinate care with interdisciplinary team and update provider.
• Maintain tracking logs for patient outreach and care status.
• Participate in quality initiatives to improve outcomes.
• Submit data to external agencies as directed.

Skills

Mentor others

Excellent communication

Microsoft Excel

Medical terminology

Education

High School Diploma or GED

BLS Certification

Tools

Electronic health records (EHR)

ICD-10 coding

CPT coding

Job description

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Quality Medical Assistant will partner with the WellMed/USMD Clinic Operations Team in various quality driven projects and endeavors; and act as an extension of the Clinic Operations team to help WellMed/USMD achieve quality driven goals. Participates in planning, providing, and evaluating patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Quality Medical Assistant works under the direction of the Clinic Administrator and in coordination with the WellMed/USMD Clinic Operations Team to outreach to patients whose clinical measures that need to be addressed. This individual will partner with WellMed/USMD outpatient physician offices to help achieve benchmarks for patient care and maintain/improve quality of care delivery across multiple payers and patient populations.

Primary Responsibilities:

• Partner with WellMed/USMD physicians to assist patients in completing health screens and preventive care measures that are not yet completed
• Outreach to external physician offices to obtain copies of consult notes and reports for patients who had preventive healthcare screens and clinical measures completed at outside facilities
• Successfully update preventive health screens and clinical measures in the EMR that have been determined as completed
• Communicate regularly with interdisciplinary team members to coordinate/update a patient's care
• Maintain accurate tracking log of patients who have been outreached and status of their preventive health screens and clinical measures
• Participate in various quality driven initiatives within WellMed/USMD and collaborate together to achieve high level patient outcomes
• Submit data to external agencies as directed by manager
• Explain the importance of preventive health screens and clinical measures to patients and Families
• Performs all duties at the expert level within the scope of a Medical Assistant's scope of practice. Operates diagnostic equipment (cannot interpret tests), obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects bloodspecimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave. Fosters accountability for clinical practice and patient goals
• Records patient care documentation in the medical record accurately and in a timely manner. Identifies when others' documentation is incorrect and alerts clinic leadership. Assists other MA's with documentation questions
• Coordinates patient care as directed by provider, and policies/procedures
• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Anticipates provider's needs prior to patient encounter. Assists when new supplies are needed. Enforces medication policy
• Creates and maintains an environment that supports infection prevention
• Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Rotate clinic to clinic within WellMed/USMD clinic locations as needed
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School graduate or GED equivalent
• 4+ years as a certified MA or a combination of 6+ years certified and non-certified Medical Assistant experience (with at least 2+ years certified)
• Current BLS certification
• Proven ability to mentor others
• Expert in computer literacy in electronic health records
• Proven knowledge of medical terminology
• Mastered ICD-10 and CPT coding
• Demonstrated ability to react calmly and effectively in emergency situations required. Will assume a leadership role until higher levels of care arrive on scene
• Proven excellent communication and customer service skills
• Demonstrated intermediate knowledge of working with Microsoft Office with a focus on Excel
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualification:

• Bilingual

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.