Quality Manager, USA

CSL; King of Prussia (PA); On-site; USD 106,000 - 125,000; Full time

Job summary

CSL Behring in King of Prussia, PA is seeking a Quality Manager – USA to support QMS operations and serve as backup Local Quality Officer for US affiliates. The role ensures compliance with local regulations and CSL global requirements, supports PTC, and provides quality support for warehousing, logistics and customer service.

Requires bachelor’s degree and 5+ years GMP quality experience; SAP is a plus. Limited travel.

Qualifications

• Requires a bachelor’s degree in a relevant business or science discipline.
• Minimum of 5 years of GMP quality or systems experience in pharma manufacturing.
• Experience with GDP systems implementation/desirably.
• Effective communication, collaborative and negotiation skills.
• Comfortable working in a global, matrix organization.
• SAP experience is highly beneficial.

Responsibilities

• Support the Quality System and US affiliate operations per local/global requirements.
• Assist the PTC process and ensure timely closure of PTCs.
• Provide quality support for Warehousing, Logistics and Customer Service (GDPs).
• Ensure timely final release for domestic products and US exports.
• Manage deviations and drive corrective actions to minimize impact.
• Serve as real‑time interface for US Ops, Logistics and Sites of Manufacture.
• Collaborate with Global Supplier Quality to implement audits.

Skills

Communication skills

Collaboration

Negotiation skills

Analytical

Self-motivated

Matrix organization experience

SAP experience

Education

Bachelor's degree in science or business

Tools

SAP

Job description

The Quality Manager – USA serves two primary functions: 1) Support the QMS operations and 2) as the back‑up Local Quality Officer (LQO) for the US Vifor Pharma, Inc and CSL Behring Affiliate Operations.

The expected base salary range for this position at hiring is $106,000 - $125,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies, and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.

Included in these responsibilities are the day‑to‑day support of the quality activities within the US Affiliate:

• Support CSL’s Quality System and ensure compliance with current local regulations and CSL’s global requirements for affiliate operations in the US.
• Support the Product Technical Complaint (PTC) process in the US Market. Assure PTCs are resolved in a timely manner and closed.
• Provide quality support for Warehousing & Logistics, and Customer Service (GDPs) activities.
• Ensure timely final administrative release for domestic products and US Manufactured exported products that represent close to 50% of the entire business revenue for CSLB.
• Manage deviations impacting the release of material and work to quickly resolve issues to limit local and global market impact. Ensure that short‑and long‑term corrective actions are effectively implemented.
• Serve as a real‑time support and interface function for US Commercial Operations, Global Logistics and all Sites of Manufacture.
• Support the Affiliate Recall Coordinator for recalls impacting the US market and support counterfeit product investigations. Liaise with other Global Quality Affiliates operations as needed to ensure relevant information is shared and distributed.
• Collaborates with Global Supplier Quality (GSQ) function to ensure that the established audit program is implemented and executed in a timely manner.
• Work with ESQ to ensure Quality Agreements between the KOP Affiliate, US 3rd Party Logistics and authorized distributors are in place and/or updated as needed.
• Create, review and update Local and Global SOP Quality Procedures and Policies.
• Review and evaluates new or changes to Local GMP/GDP Regulations and assesses impact to current business practices.
• Drive continuous improvement and efficiency initiatives in Global and Local Quality operations of CSL Behring.
• Generate Lot Distribution Report semi‑annually as per FDA requirement.
• Maintain the CSLV US Inspection Management program. Schedule and plan regulatory inspection drills to ensure the CSLV US site is ready for any regulatory inspection.
• Limited travel required
• Improve the Global Quality Management System by providing ideas and suggestions to the Quality Systems Operation Teams.

Education:

Requires a bachelor’s degree in a relevant business or science discipline.

Experience:

Requires minimum of 5 years of experience as a GMP quality or systems professional in pharmaceutical manufacturing of drug products, medical devices or related field. Experience with Good Distribution Practices (GDP) systems implementation and utilization is desirable. Requires effective communication, collaborative and negotiation skills. Must be comfortable working in a global, matrix organization.

Proven leadership, organizational and interpersonal skills by demonstrating the following competencies:

• Enterprise Results and Value Orientation - Looks for outcomes that maximize the benefits for the Enterprise not just their department or function and pursue value realization for the Enterprise even if their function does not benefit.
• Customer Orientation (external/internal) - Spends time internally and externally with customers and stakeholders and genuinely seeks to understand their needs. Drives alignment across the Enterprise to customer needs.
• Collaboration & Influencing - Collaborates effectively with others and influences all stakeholders towards Enterprise outcomes, embracing the sometimes difficult conversations needed to deliver Enterprise value.
• Strategic/Innovative – Exhibits global perspective. Takes a global view when approaching issues. Sees ahead to future possibilities & translates to breakthrough strategies. Collaborates to influence strategies of others and adapts own strategy towards global Enterprise Value.
• Change Agent - Mobilizes others to initiate global change; builds group momentum for change; embeds culture of change. Aligns change to Enterprise strategies and direction.
• Analytical and self‑motivated. Works independently and with minimum supervision. Excellent oral and written communication skills. Advance computing skills. Experience with SAP is highly beneficial

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

For more information on CSL benefits visit How CSL Supports Your Well‑being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.